Blue cross blue shield customer service line

Get the customer service support you need for standard group plans and national accounts, by phone, fax or through the mail.

Standard Group Plans

Find customer service numbers and addresses for standard group plans.

• Group Employer Services (Group Size 1-100): Includes membership eligibility and technical help, call (800) 325-5166.

• Core Priorities (Group Size 101-2000): Includes membership eligibility and technical help, call
  (855) 747-5809.

• Premier Priorities (Group Size 2001+): Includes membership eligibility and technical help, call (888) 686-5751

• Benefits and claims: Employees should call the number on the back of their ID cards.

• Billing inquiries: Contact your Blue Shield bookkeeper, or call (800) 325-5166 .

• Group payment: Send your remittance form with payment to:
  Blue Shield of California
  File 55331
  Los Angeles, CA 90074-5331

• Group eligibility changes: Complete a Subscriber Change Request or Refusal of Personal Coverage, then send to the appropriate location below. These forms can be downloaded from our forms and applications page.

  For Groups with 51 or more eligible employees
  P.O. Box 629014
  El Dorado Hills, CA 95762-9014
  Fax: (916) 350-8800

  For Groups with 2-50 eligible employees
  P.O. Box 3008
  Lodi, CA 95241-1912
  Fax: (209) 367-6475

• Cal-COBRA eligibility: Call (800) 228-9476 or fax (916) 350-7480 .
  You can also write to us at:
  Attn: Cal-COBRA
  P.O. Box 629009
  El Dorado Hills, CA 95762-9009

Customer Service for dental, life insurance and vision plan group members:

• Dental HMO (800) 585-8111

• Dental PPO (888) 702-4171
  425 Market Street, 12th Floor
  San Francisco, CA 94105

• Life Insurance (888) 800-2742 , Fax: (800) 329-2742
  4203 Town Center Boulevard
  El Dorado Hills, CA 95762

• Vision (877) 601-9083 , Fax: (714) 619-4662
  P.O. Box 25208
  Santa Ana, CA 92799-5208

National Accounts

Do you have a national account? Get your contact info here.

• Membership eligibility: Call your Blue Shield bookkeeper or your Account Service Representative.

• Benefits and claims: Employees should call the number on the back of their ID cards.

• Billing inquiries: Call your Blue Shield bookkeeper or your Account Service Representative.

• Group payment: Send your remittance form with payment to:
  Blue Shield of California
  File 55331
  Los Angeles, CA 90074-5331

• Group eligibility changes: Complete a Subscriber Change Request or Refusal of Personal Coverage, then send to the appropriate location below. These forms can be downloaded from our forms and applications page.
  P.O. Box 629018
  El Dorado Hills, CA 95762-9018
  Fax: (916) 350-2855

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Online or Mobile

See what’s covered by your plan; check your claims; get ID cards; find a doctor, drug or facility; compare estimated treatment costs and more. It’s quick and so easy!

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Email

Ask questions about your plan or how to cancel it, how to set up Blue Connect or reset your password.

Email Us

Telephone

For questions about your plan, bills or claims, call the Customer Service number on the back of your Blue Cross NC member ID card.

Don’t have your ID card? Call: 1-888-206-4697.

Hearing- or Speech-Impaired:

Please call 1-800-442-7028/TTY users dial 711.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.

How do I get additional information about my plan or benefits?

Blue Cross NC will provide a comprehensive Member Guide, which will be mailed to your home after you enroll. The Member Guide includes detailed information about your specific benefits and covered services.

You may also receive additional information about your plan by contacting Customer Service toll-free at 1-877-258-3334, Monday through Friday from 8:00 a.m. to 7:00 p.m.

Additionally, Blue Cross NC provides valuable information and services on this Web site. You can either surf the site for the information you need or log on to Blue Connect to access and change your member information instantly. With Blue Connect, you can accomplish the following:

• Request up to two new ID cards
• Update your policy's contact information
• Review your claim status
• Check eligibility for benefits for you and your family members included on your policy
• Access a brief benefit summary that includes copayment amounts, coinsurance percentages, deductible amounts and how much of your deductible has been paid

How and when can I contact my health plan?

Blue Cross NC's Customer Service representatives are available to answer calls at 1-877-258-3334, Monday through Friday from 8:00 a.m. to 7:00 p.m.

For greater speed and convenience, visit Blue Connect. This online service allows you to access and change your member information without having to call Customer Service. Through Blue Connect, you can:

• Request up to two new ID cards
• Update your policy's contact information when your address, phone number or e-mail address changes
• Review claim status
• Check eligibility for benefits for you and your family members included on your policy
• Access a brief benefit summary that includes copayment amounts, coinsurance percentages, deductible amounts and how much of your deductible has been paid

How do I change my name or address?

You can change your name or address in several ways:

• Complete Sections A and B of an Enrollment and Change Application available through Customer Service or your employer
• Contact Customer Service at 1-877-258-3334
• Visit bcbsnc.com and log on to Blue Connect (With Blue Connect you can request up to two new ID cards or update your policy's contact information when your address, phone number or e-mail address changes.)

What are your Customer Service hours?

Blue Cross NC's Customer Service representatives are available to answer calls at 1-877-258-3334, Monday through Friday from 8:00 a.m. to 7:00 p.m. You may also utilize the voice response unit on the Customer Service line, or log on to Blue Connect to complete a number of Customer Service transactions.

How do I get a provider directory?

For the most up-to-date provider information, try our Find a Doctor search tool. You can find providers by name, specialty, county or zip code, and it's updated weekly.

You can also contact Customer Service at 1-877-258-3334 for assistance in locating a provider or to obtain a paper copy of a directory. Many employers stock directories in their Benefits Department.

How do I get a list of preferred drugs (formulary information)?

our prescription drug benefit offers an open formulary, which means no drugs are considered non-formulary. If your prescription drug benefit is based on copayments, the formulary can help you determine your copayment for a specific drug. It also provides a list of possible therapeutic alternatives that may be available at a lower copayment. If your prescription drug benefit is based on coinsurance, the formulary can help you identify any low cost generic drugs that are available. For more formulary information, try our try our Prescription Drug search tool.

If you would like an updated copy of the formulary, free of charge, please call Customer Service at 1-877-258-3334. Don't forget, you should bring your copy of the formulary when you visit the doctor.

(In some cases, employer groups carve out the prescription drug benefit and contract with a vendor separately. Please refer to your Member Guide to confirm that your pharmacy benefits are offered through Blue Cross NC.)

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