New york state unemployment office phone number

Find below customer service details for New York unemployment insurance. Besides contact details, the page also offers a brief overview of the federal-state program.

Head Office
NYS Department of Labor
Building 12 W.A.
Harriman Campus
Albany, NY 12240

Phone: 888-209-8124 (claims assistance)
Phone: 800-833-3000 ( queries)
Phone: 800-533-6600 (collections unit)
Phone: 888-469-7365 (general)
Email: [email protected]

About New York unemployment insurance

New york state unemployment office phone number
New york state unemployment office phone number
Workers across New York state who are unemployed for no fault of their own may qualify for unemployment benefits. The New York state Department of Labor is responsible for administering the unemployment insurance program. The eligibility requirements to qualify demand that those applying for benefits be available to work and has been actively seeking for one. The self-employed as well can file for benefits online. Additionally, you must meet the state requirement for wages during a “base period”. The base period is the first four of the last five completed calendar quarters. Federal regulations require that you have received wages in at least two of the quarters.

Filing for benefits can be done on phone or online by creating an account on While filling the application, you will need to furnish your Social Security Number, driver’s license information and past employment/employer details. The names and addresses of all employers for the last 18 months will need to be listed. And your account number and routing number is required if you are opting for direct deposit. If you are not a US citizen, the law requires that you have an Alien Registration card. After the application has been submitted, you can sign into your account to check the status, view/print tax forms and modify payment information. If your application has met the unemployment qualifications for benefits, you will receive a Determination Notice with intimation of same.

According to the joint state-federal program, the minimum benefit for New York in 2020 has been capped at $104 a week and the maximum benefit at $504 a week. The amount varies according to state. There is a benefit rate calculator on the website to help claimants estimate their weekly benefit amount. Once a claim is complete, payments will be issued in three to six weeks. Claimants must request benefits payment every week online or by phone. For those who are unaware, the unemployment benefits can be received for up to 39 weeks. Weekly benefits can be received by direct bank deposit or debit card. For those who have received a determination showing status as denied, you may request a hearing within 30 days. A request for hearing can be filed online through your account. The same can also be done at nearest New York unemployment office.

According to the unemployment insurance program, claimants receiving benefits as well are required to look for full-time work. Each week you must keep a record of the work search activities. You can approach the local New York State Career Center for counselling and assistance with finding a job. You can register on the NY Hire Now website to connect with an employer. The job platform allows users to filter a job by keyword, title, area and company. Workers can also develop an impressive resume and explore training opportunities on the JobZone website. For creating a work search record, you can download the form on the website. There are also forms for request for reconsideration, hearing, income tax withholding report, and self employment assistance program. For queries on filing claim, appeal, Coronavirus-related relief package, payment or others, reach the NYS Dept of Labor support.

Unemployment insurance benefits administered by the state of New York comprise temporary weekly payments for eligible workers who have lost employment through no fault of their own.

New Yorkers who lose their jobs are strongly encouraged to apply for unemployment insurance benefits during the first week of lost employment. In New York State, employers pay contributions that fund the state’s unemployment assistance program.

New York Unemployment Services

Websitehttps://dol.ny.govPrivate Website
New York Unemployment
Phone888-209-8124Apply OnlineFile a ClaimWeekly CertificationCertify Weekly BenefitsAppeal a DenialRequest a HearingFind a Local OfficeOffice LocationsReport FraudSuspected FraudCoronavirus Updates

How To Qualify for Unemployment Insurance in New York

Eligibility can be determined once your unemployment claim is reviewed. A New York claimant who meets the following criteria is likely to be approved for UI benefits:

  • Working and earning enough wages in covered employment, while working for an employer who pays unemployment insurance taxes
  • Becoming unemployed through no fault of your own
  • Being ready, willing, and able to accept work if and when it is offered
  • Actively engaging in a work search for each week during which you are claiming benefits

Benefit Payments and Duration

Base PeriodFirst 4 of the last 5 completed quartersAlt Base PeriodLast 4 completed quartersDuration of BenefitsWeekly PaymentMaximum Benefits Amount (1 year)MinMax26 weeks$104$504$13,104

How Do I Apply for Unemployment Insurance in New York?

New York uses a specific system for unemployment claim submission that is guided by your last name. For example, if you are submitting a new claim for unemployment assistance, the day you should apply is based on the first letter of your last name.

  • A - F should file their UI benefits claims on Monday
  • G - N should file their UI benefits claims on Tuesday
  • O- Z should file their UI benefits claims on Wednesday

To submit your unemployment insurance claim, create your account and follow the instructions that guide you through submitting your initial unemployment claim.

If you have never before submitted a UI benefits claim in the state of New York, you will need to create a PIN. Your unique PIN will be used to check the status of your claim and to submit ongoing weekly unemployment compensation claims.

If you are unable to submit your unemployment insurance claim online, you also may call the state of New York’s Telephone Claim Center during business hours to file a claim. The number is 888-209-8124, and agents are available to help you Monday through Friday, 8 a.m. to 7:30 p.m. Translation services are available for claimants who file by phone.

Managing Your Unemployment Benefits

Once you have filed a claim for benefits, you also must continue to claim a weekly benefit for each week you are unemployed and meet eligibility requirements. You also will see this process referred to as certifying for benefits.

As soon as you receive notice that your claim has been approved, you may begin submitting weekly claims online. You must continue to submit this certification for each week you remain unemployed so that you continue to receive weekly unemployment compensation.

During this process, you will answer questions to confirm that you were unemployed for all or some portion of the previous week and that you met all other eligibility requirements for receiving benefits – such as continuing to look for suitable work.

Filing an Appeal

If your claim for benefits is denied, you then have 30 days to submit a request for appeal to the New York State Department of Labor. Your statement of appeal should clearly outline the reasons you believe the decision to deny your benefits is a mistake. Your employer also has the same opportunity to file an appeal if unhappy with the decision regarding your claim.

After your request for appeal is received, you will be asked to participate in a hearing before an administrative law judge, during which you will answer questions related to your claim. The administrative law judge then will also review all pertinent documents before issuing a decision about your appeal.

How Do I Report Fraud?

The New York State Department of Labor works hard to protect the integrity of the state agency and all of its programs. In addition, the department works closely with local, state, and federal law enforcement agencies, other government agencies, claimants, and employers across New York State and around the country to stop fraudulent claims for UI benefits.

If you suspect someone of fraudulently collecting UI benefits, whether through identity theft or by providing other misinformation, you are strongly encouraged to submit an unemployment fraud report online.

How do I speak to a NYS unemployment representative?

Go to our web site at Or, call toll-free 888-581-5812. If you use TTY/TDD, call a relay operator at 800-662-1220 and ask the operator to call 888-783-1370.

What is the 1 800 number for NYS unemployment?

Call a relay operator first at 1-800-662-1220, and ask the operator to call the Telephone Claims Center at 1-888-783-1370.

How do I contact the New York State Department of Labor?

By Phone:.
Media Inquiries. (518) 457-5519. [email protected]. ... .
Website Support. [email protected]. NOTE: Please do not use this email address to inquire about your unemployment insurance claim or your online services account. ... .
NY.Gov Assistance. (800) 833-3000..

What is the best time to call NY unemployment?

Call right at 8 a.m.