Why cant i reset my gmail password

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The steps below are for forgotten passwords. If you want to make changes to a known Microsoft account password, see Change your Microsoft account password instead.

Reset your password

If the password you typed is incorrect, you’ll see a message that says:

 Your account or password is incorrect. If you don't remember your password, reset it now.

Tip: We recommend following the steps below to resolve your password issues. If you already tried this but it didn't work, use our Sign In Helper tool.

1. Select Forgot password?

If the Enter password window is still open select Forgot password?

(Or go directly to Reset password and enter the username name again for the account you’re trying to reset and select Next).

2. Verify your identity

For your protection, Microsoft must verify your identity before you can proceed with resetting your password.

How to verify your identity depends if you previously added security info to your account and if you can still access them. Select from the two options below.

Option 1: You received and can select a verification option

  1. Select which option to send the verification code to.

  2. Select Next.

Why cant i reset my gmail password

Option 2: No verification options are given or you can no longer access any of the options

If you don’t see an option for where to send a code or you no longer have access to any of the verification options shown, you won't be able to reset your password this way. 

Tip: If these steps didn't work, or you have other account sign in issues, use our Sign In Helper tool.

3. Get a verification code

Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.

Select Get code.

Microsoft will send a verification code to the email or phone number you selected.

Go to the recovery phone or email for where you expect to receive the code.

Tip: If you didn't receive a message, check your junk folder or if you selected the phone option, make sure your phone has service and can receive texts, and verify your phone isn't set up to block texts from unknown numbers.

4. Enter code and reset password

Paste or type the code you received and select Next.

Type your new password and select Next.

Why cant i reset my gmail password

You successfully reset your password 

If you successfully reset your password, now is a good time to set a reminder to verify your security contact info, or make changes to it. See Security best practices for more info.

You weren't able to reset your password

If these steps didn't work, or you have other account sign in issues, use our Sign In Helper tool.

Need more help?

Account support

This helps show that this account really belongs to you

Why cant i reset my gmail password

Enter the email address or phone number you use to sign in to Google.

This can be your Gmail address, your Google Workspace email address, your recovery phone number, or another email address or phone number associated with your account.

Email or phone

Find my account

Learn more

Here's how to reset your Apple ID password and regain access to your account.

The fastest and easiest way to reset your password is with your iPhone or other trusted Apple device—one that you're already signed in to with your Apple ID, so that we know that it's yours.

You need a passcode (or password on Mac) set up on your device.

Reset your Apple ID password on your iPhone or other trusted Apple device

  1. Go to Settings.
  2. Tap your name > Password & Security > Change Password.
  3. Follow the onscreen instructions to reset your password.
    Why cant i reset my gmail password

You can also follow this process on a trusted iPad, iPod touch, or Apple Watch.

To reset your password on your trusted Mac, choose Apple menu  > System Settings (or System Preferences) > Sign in with your Apple ID (or Apple ID). Then click Password & Security, Change Password, and follow the onscreen instructions.

If you have a new Apple device

If you have a new Apple device or an Apple device that you aren't signed in to with your Apple ID, you can select "Forgot Apple ID or password?" wherever the option appears.

During device setup, you can find this option on the Apple ID sign-in screen. After setup, you can select an app or other option that prompts you to sign in:

  • iPhone, iPad, or iPod touch: Go to the Settings app and tap Messages.
  • Mac: Choose Apple menu  > System Settings (or System Preferences). Then click Sign in with your Apple ID (or Apple ID) and enter your Apple ID.

Reset your Apple ID password with the Apple Support app on a borrowed device

If you don't have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store.

  1. Open the Apple Support app on the borrowed Apple device. If needed, you can download the Apple Support app from the App Store.
  2. Tap Passwords & Security > Reset Apple ID password > Get Started.
  3. Tap "A different Apple ID."
  4. Enter your Apple ID and follow the onscreen instructions to reset your password.

Any information that you enter will not be stored on the device.

Reset your Apple ID password on the web

If you don't have a trusted device, you can reset your password on the web—but the process might take a little longer.

When possible, the web process redirects you to a trusted device. If you'll have access to one of your trusted devices soon, it might be faster and easier to reset your password then.

Reset your password at iforgot.apple.com

Published Date: October 24, 2022

What to do if I cant reset my Gmail password?

After you select Forgot password and enter your username, we offer you recovery options in order to access your account. If you can't access these recovery options, you can click the link at the bottom of the page to verify your identity. You'll then be given a series of questions to verify that you own the account.

How do I contact Google Gmail support?

How Do I Get In Touch With Gmail Support?.
To get prompt contact, just type Google help in the address bar of any web browser..
Tap on the Google help website and select the 'Gmail' product from the list. ... .
Then, click on the 'Contact us' option and choose the relevant topics..