Where can i get my ebt card number

Once you qualify for Supplemental Nutrition Assistance Program (SNAP) or cash benefits (Temporary Assistance) you receive an EBT card, also known as a Common Benefit Identification Card (CBIC). The EBT card looks like a debit card. The EBT card allows you to buy groceries and other items with your cash benefits at participating stores and other locations.

Get the ConnectEBT Mobile App

The ConnectEBT app is the fast and easy way to monitor your EBT Card’s available balance, deposits, and transaction activity. ConnectEBT.com is always available 24-hours a day. The ConnectEBT App is available for download in the Apple App Store and Google Play Store.

It’s the easy and free way to manage your EBT Card

• Check your available balance anytime, anywhere
• Review up to 12 months of transaction history
• Confirm your last deposit
• Change your PIN

First Time Mobile App and Website Users

You must register your EBT Card account and select your User ID and password by using either the ConnectEBT mobile app or at ConnectEBT.com for access. Registering on either one also registers you on the other. Have your EBT Card handy when registering.

If you already have your ConnectEBT.com User ID and password, you’re ready to use the same ID and password for the ConnectEBT Mobile App.

How do I use and access my cash and SNAP benefits?

New York recipients may access their cash and SNAP benefits at participating EBT locations anywhere within New York State. Cash benefits may also be accessed at participating ATM and authorized retail store locations.

Your EBT card and Personal Identification Number (PIN) are used at authorized retail stores with your cash or SNAP benefits. Many retail stores also provide cash back with your purchase. Check with the store for their cash back policy.

• Swipe the card.
• Enter your PIN in the machine at the checkout line.
• Only you should enter your PIN.
• Always check and keep your receipts for your EBT purchases.

For more information:

You can use your EBT card at:

Cash Purchases

• Any item may be purchased using your cash benefit account where EBT cards are accepted.
• Please be advised that certain types of businesses are not allowed to let you use your EBT cash benefit to purchase items or to withdraw cash on their premises. This restriction applies whether the business is located in New York, in another state, or on Tribal lands.
  • Businesses are not allowed to let you use your EBT card, nor should you use your card, at:
    • Liquor stores
    • Wine stores
    • Beer/beverage centers
    • Race tracks
    • Casinos
    • Video lottery facilities
    • Off-track betting facilities
    • Commercial bingo facilities; and
    • Places that provide adult oriented entertainment in which performers take off their clothes or perform without clothes

Toll-Free Customer Service Helpline

The toll-free number 1-888-328-6399 - is available in Arabic, Chinese, English, Haitian-Creole, Italian, Korean, Russian, and Spanish to recipients 24 hours per day, 7 days per week.

You may use the helpline to:

• Check your SNAP or cash account balance information.
• Hear your last ten transactions.
• Request a printed 2-month statement of your account history.
• File a claim if you suspect that a transaction error occurred.
• Change your PIN.
• Report damaged, lost, or stolen cards, and request a replacement card be mailed to you.

EBT Account Website

EBT cardholders can obtain information in English and Spanish about their accounts by going to https://www.connectebt.com.

• Login using your most recent active card number and PIN.
• Create an account ID and password.

Once you sign in with a valid card number and PIN, the following are some of the available functions:

The EBT system is used in California for the delivery, redemption, and reconciliation of issued public assistance benefits, such as CalFresh, CalWORKs, and other food and cash aid benefits. EBT accessible in California, the other 49 states, the District of Columbia, Puerto Rico, the Virgin Islands, and Guam. Recipients of public assistance in California access their issued benefits with the Golden State Advantage EBT card.

Where Can I Use My EBT Card?

How do I check my individual EBT account balances, view transaction history detail or check my claiming status?

I want to find a farmers' markets near me that accept CalFresh EBT and offers market match incentives.

What you need to know to protect your EBT Card

Your county or the state will never text or call you requesting your personal information such as your EBT card number and your personal identification number (PIN).

If you are contacted about your EBT account, you should not provide any personal information. If you think your benefits may have been stolen, you should immediately call the customer service telephone number on the back of your EBT card, (877) 328-9677, or contact your county social services agency.

• Never give out your personal information to anyone, or you could have your benefits stolen.
• Keep your EBT card number and PIN a secret.
• Never give out your social security number, EBT card number or PIN to anyone.

If you have already provided card numbers and PINs to a third party you should call (877) 328-9677 to change your PIN or to report your EBT cards as lost or stolen.

If your EBT card is Lost or Stolen

Call customer service right away at (877) 328-9677.

Wait through two card number prompts without entering your EBT card number and you will hear a prompt to report your card as lost or stolen. Once reported, your EBT card is disabled and you are told how to get a new card. It is important that you call customer service as soon as possible! If someone uses your card and personal identification number (PIN) to get benefits, these benefits may not be replaced.

If your EBT card is damaged and it does not work (cannot be read) at retail or ATM locations, you should request a replacement EBT card as soon as possible.

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