What is needed to pick up money from western union

The Western Union Online Service is offered by Western Union International Bank GmbH in conjunction with Western Union International Limited. Western Union International Bank GmbH, trading as Western Union International Bank is licensed by the Financial Markets Authority (Österreichische Finanzmarktaufsicht) in Austria.

Pick up cash at a Western Union agent location, or, depending on where you live, have it deposited directly into your bank account or mobile wallet.

• Cash

  Visit an agent location near you with your government-issued ID. You’ll also need to ask the sender for the tracking number (MTCN).

  Find an agent location.

• Bank account deposit

  Receive the money in your bank account.

  Learn more about the service and availability.

• 

  Mobile wallet deposit

  Available in certain countries.

  Learn more about available destination countries and mobile providers.

Western Union Payment System stopped money transfer service in Russia on March 24 2022

Money transfers sent from Russia to other counties (except Belarus) and not paid out to receiver before March 24, 2022 will be ready for receipt outside Russia any time.

Money transfers sent to Russia before March 24, 2022 and not paid out to receiver in Russia will be returned to the sender outside Russia.

Sender in Russia if decides can get refund of money transfer any time at the location of Russian Post

We would like to note that Western Union MT East acts in full compliance with all requirements of the Russian legislation. All obligations to partners, clients and vendors will be fully completed.

If you still have questions, please contact us.

Western Union wants to make it as convenient and fast as possible for you or your loved ones to receive your money. Choose the option that suits you and your Agent location best:

• Bank account payout (where available) – recommended where movement has been restricted due to COVID-19
• WU® Agent location (Due to COVID-19 concerns, some Agent locations may be temporarily closed or have altered hours of location; please check our Agent Locator for additional information and details of the locations nearest you.)

What documents do I need to bring to pick up money?
A picture identification card will be required to pick up money from an agent location. Depending on the country and the agent location where the receiver will pick up the money, the forms of acceptable ID may vary. In general, passports and national IDs are acceptable. A driver’s license might not be valid.

In some cases, the receiver might also need to verify their current address, for example with a utility bill.

Western Union recommends confirming specific requirements with your local agent location prior to leaving your house.

What information is required from the sender to send a Direct to Bank Account money transfer?
The bank information required to send a Direct to Bank Account money transfer varies by country. In general, you will need to know at least:

• Your Receiver’s bank name.
• Your Receiver’s bank code and bank account number.
• The amount and country to which you wish to send.

Our website offers additional details about the list of countries where you can send money directly to a bank, we have additional information below as well.* You can also see specifically what details are required for each country.

What currencies are available for payouts?
Payouts will only be made in the local currency. Senders should ensure their receiver’s bank account is a local currency account to avoid potential service delays or additional charges from the receiver’s bank.

How can I find out if my money has been sent?
You can track any money transfer. All you need is the tracking number (MTCN) and the sender’s name.

WU.com and the mobile App are available online 24/7.

For additional information, please visit the Western Union COVID-19 Resource Center.

*Additional countries not listed on the website include the following:

How do I pick up Western Union money?

What are the things needed for Western Union?

What does the receiver need to get money from Western Union?