Wells fargo international wire transfer customer service

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What is a wire transfer?

A wire transfer is an electronic payment service for transferring funds by wire, for example through SWIFT, the Federal Reserve Wire Network or the Clearing House Interbank Payments System.

What should I do if I receive an error message that discusses exact fees from other banks?

For Remittance Transfers, we're now required by law to inform you of the exact fees you will incur for international wires, including fees from other banks. For some requests, we won't have the exact fees from other banks and therefore will not be able to process it. If your request was in US dollars, you may try again in foreign currency –– this may help us determine the exact fees incurred for this transaction and enable us to send the wire request successfully.

How do I assert an error with my Remittance Transfer?

Contact us at 877.337.8357 (or 302.781.6374 from outside of the U.S.).

You can also write to us at:
Bank of America, N.A.
PO Box 25118
Tampa, FL 33622-5118

For international wires initiated by a consumer primarily for personal, family or household purposes, you must contact us within 180 days of the date we indicated to you that funds would be made available to the recipient. Please have the following information handy:

• Your name and address (or telephone number)

• The problem with the transfer, and why you believe it's an error

• The name of the person receiving the funds, and if you know it, his or her telephone number or address

• The dollar amount of the transfer

• The confirmation code (provided from the Transfer Receipt)

We'll determine whether an error occurred within 90 days after you contact us and we'll correct any error promptly. We'll tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we'll send you a written explanation. You may ask for copies of any documents we used in our investigation.

Please note that in the event you provide an incorrect account number or institutional identifying number, and we are not able to recover the funds, you may lose the amount of the payment order.

How do I cancel a Remittance Transfer?

International wire transfers initiated by a consumer primarily for personal, family or household purposes may be cancelled within 30 minutes of confirmation for a full refund, including any fees. We'll refund your money within 3 business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into the recipient's account.

If you initiated the international wire transfer through Online Banking, the best way to cancel is to Log in to Online Banking; select the Transfer tab and then select Send money to someone using their account number at another bank from the dropdown menu. You can also call us at 877.337.8357. From outside of the U.S., call us collect at 302.781.6374.

If you initiated the international wire transfer at a banking center, you can get the transfer canceled by going to the nearest banking center or by calling us at 877.337.8357 (or 302.781.6374 from outside the U.S.).

Can someone wire funds to my account at Bank of America?

Yes, someone with your account information can wire funds directly to your Bank of America account. You will need to provide your account number and wire transfer routing number. For incoming international wires, you will also need to provide the appropriate SWIFT Code.

Bank of America's SWIFT code BOFAUS3N should be used for incoming wires in U.S. dollars.

Bank of America's SWIFT code BOFAUS6S should be used for incoming wires in foreign currency.

If you do not know or are unsure of the type of currency being received please use BOFAUS3N.

To find your account number and wire transfer routing number, Log in to Online Banking, select your desired account and then select the Information & Services tab.

Are there fees and limits for domestic and international wire transfers?

Fees and limits may apply, depending on your account type and the type of wire. You will be able to review any fees and limits before completing your wire transfer in Online Banking. Latest transfer limits are also available in our Online Banking service agreement. For Remittance Transfers, we're required by law to inform you of the exact fees you will incur for international wires, including fees from other banks. For some requests, we won't have the exact fees from other banks and therefore will not be able to process it. If your request was in US dollars, you may try again in foreign currency –– this may help us determine the exact fees incurred for this transaction and enable us to send the wire request successfully.

What is a SWIFT Code?

The Society for Worldwide Interbank Financial Telecommunication (SWIFT) Code is a unique identification code that may be required by some banks, broker-dealers and investment managers for the completion of international wire transfers.

Which Bank of America SWIFT Code should I provide?

Bank of America’s SWIFT code BOFAUS3N should be used for incoming wires in U.S. dollars.

Bank of America’s SWIFT code BOFAUS6S should be used for incoming wires in foreign currency.

If you do not know or are unsure of the type of currency being received please use BOFAUS3N.

Someone sending an incoming international wire to you may also ask for Bank of America’s address. The address to provide is as follows:

BOFAUS3N (for incoming wires in US dollars or unknown currency)
Bank of America, NA
222 Broadway
New York, New York 10038

BOFAUS6S (for incoming payments in foreign currency)
Bank of America, NA
555 California St
San Francisco, CA 94104

What is an IBAN number?

The International Bank Account Number (IBAN) is the international standard for identifying international bank accounts across national borders.

The IBAN is comprised of a maximum of 27 alphanumeric characters within Europe and a maximum of 34 outside of Europe (German IBAN: 22 characters). At present, the United States does not participate in IBAN. Therefore, Bank of America does not have an IBAN number.

When sending wire transfers to countries that have IBAN numbers, we recommend including those numbers in your wire transfer documentation. According to the European Directive, only the account-keeping bank may calculate the IBAN / check digits. To obtain the IBAN numbers of another bank, please visit that banks website or contact them directly to obtain that information.

How soon can an international recipient receive the funds from a wire transfer?

If you are transferring funds to an international account, your account will be debited the same day and Bank of America will send the payment out immediately. The beneficiary's bank will generally receive the funds 1 to 2 days later. The funds will usually be credited to the beneficiary within 2 days. However, there are a number of factors which could delay the credit to the beneficiary. These include, but are not limited to: local bank holidays, delays by an intermediary bank or other local conditions. Note, too, that some countries have been designated as slow-to-pay layer countries. Transfers made to or from a slow-to-pay country may experience delays in crediting the beneficiary's account.