Wells fargo home equity customer service phone number

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Wells fargo home equity customer service phone number

Top questions

It happens, sometimes you have to change your password or need help finding your username. You can do both at Forgot Password/Username.

You can request a stop payment through Wells Fargo Online®, by phone or by visiting your local branch and speaking with a banker.

Simply sign on to Wells Fargo Online and access Manage Accounts through the Account tab.

To place stop payments for a check  via phone please call 1-800-TO-WELLS (1-800-869-3557). Please have the following information available when speaking to a banker: the Name of Payee, Account Number, Paper item number or range of paper item numbers, Paper item date and Amount of item.

More information about stop payments

  • The stop payment will remain in effect for six months. To remove a stop payment, please call 1-800-TO-WELLS (1-800-869-3557) or visit a local branch.
  • There is a stop payment fee. For fee information for your account, please refer to your Consumer Account Fee and Information Schedule or call us at 1-800-TO-WELLS (1-800-869-3557).
  • There is no fee for placing stop payments on lost or stolen blank checks.
  • Placing a stop payment order does not release you from any contractual agreements. You may still be held to the terms of the agreement.

Currently, Wells Fargo does not charge a fee for this service. However, when using Zelle® on a mobile device, your mobile carrier’s message and data rates may apply.

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Wells fargo home equity customer service phone number

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  • Home Equity Line of Credit (HELOC)

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Home equity lines of credit are currently unavailable

Due to current market conditions, we are temporarily suspending new applications for home equity lines of credit. Please consider one of the borrowing options below.

Wells fargo home equity customer service phone number

Cash-out refinance


Refinancing your mortgage can allow you to access available equity by taking cash out. Start with our refinance calculator to estimate your rate and payments.

Learn more about cash-out refinancing

Wells fargo home equity customer service phone number

Personal loan


Consolidate debt, pay for home improvements, or make a major purchase. Fixed interest rates and relationship discounts for qualified customers.

Check my rate   Learn more

If you are a service member on active duty, prior to seeking a refinance of your existing mortgage loan, please consult with your legal advisor regarding the relief you may be eligible for under the Servicemembers Civil Relief Act or applicable state law.

Loan-to-value ratio (LTV)

The amount you owe on your loan divided by your home's original value, which is either the price you paid for it or the appraised value at closing, whichever is less. This number is always expressed as a percentage.

We're Here to Help

In an emergency, the last thing you want to do is worry about your finances. Wells Fargo can help with your immediate financial needs and, if your home or business has been damaged or destroyed, we have services to help you start rebuilding.

For any questions you have about your property, business, or other general concerns, please call 1-800-TO-WELLS (1-800-869-3557). You can also call our business groups directly. Customer service representatives are ready to help you at the following numbers.

Wells Fargo Home Mortgage

1-888-818-9147
(Se habla español)

Home Equity

1-866-355-1540
(Se habla español)

Personal Banking

1-800-869-3557
(Se habla español)

Personal Loan

1-877-269-6056
(Se habla español)

Personal Line of Credit

1-800-946-2626
(Se habla español)

Auto Loan

1-800-289-8004
Mon – Fri: 7 am – 9 pm 
Central Time

Credit, ATM and Debit Cards

Credit Cards: 1-800-642-4720
ATM and Debit Cards: 1-800-869-3557
(Se habla español)

Small Business Banking

1-800-225-5935
(Se habla español)

Investment Services

  • The Private Bank: 1-888-715-0380
  • WellsTrade: 1-800-TRADERS or 1-800-872-3377
  • Wells Fargo Advisors: 1-866-817-7940

Does Wells Fargo have a 24/7 customer service?

Call 1-800-TO-WELLS (1-800-869-3557) 24 hours a day, 7 days a week.

How do I get in touch with Wells Fargo?

For any questions you have about your property, business, or other general concerns, please call 1-800-TO-WELLS (1-800-869-3557). You can also call our business groups directly. Customer service representatives are ready to help you at the following numbers.

What is maturity date on a home equity loan?

Maturity Date – When a loan with an outstanding balance (inclusive of any fees) becomes due. Payment Shock – A type of risk that occurs when a scheduled payment increases, usually due to an introductory rate, the end of an interest-only payment period, or an increase in rate on an adjustable rate loan.

How much equity do I have in my home?

You can figure out how much equity you have in your home by subtracting the amount you owe on all loans secured by your house from its appraised value. This includes your primary mortgage as well as any home equity loans or unpaid balances on home equity lines of credit.