Vystar credit union mobile deposit funds availability

JACKSONVILLE, Fla. – Vystar Credit Union’s web and mobile banking platforms have been down for one week, and the company still doesn’t have an answer on when the issue might be resolved.

Members say they are running out of patience.

VyStar has apologized.

On Thursday, VyStar’s chief member experience officer said they sincerely apologize and take responsibility for the issues that have impacted members.

This all began with what was supposed to be a temporary outage last Friday.

That’s when the credit union moved to a new online banking platform, but a week later, many members still can’t see their balances online.

VyStar says it had actually pushed back the launch date several times and felt confident it was ready to launch but ran into unforeseen challenges.

According to VyStar, all direct deposits and other transactions are successfully being processed.

However, VyStar’s website says online transfers made after May 15 are delayed.

Some customers say they’re upset by the lack of direct communication from upper management at VyStar.

We are pleased to share that Internal Transfers can now be completed via your computer, tablet or mobile device at https://t.co/Ycu4ihsUQM. This feature enables you to transfer funds to other VyStar deposit accounts and most VyStar loans. pic.twitter.com/J65feilkT9

— VyStar Credit Union (@OfficialVyStar) June 5, 2022

*Please note that mobile check deposits are subject to review. In general, deposits up to $5,000 per day will be available within one business day. In general, deposits in excess of $5,000 per day will be available within four business days. Funds may be held for longer periods at our discretion. See our Mobile Deposit User Agreement for full details. Agreement is viewable within your Digital Banking access, once logged in, select profile and then "Accepted Disclosures", or upon request. 

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How long does it take for a mobile deposit to go through VyStar?

All Transfers will show up within 3 business days.

How long does it take for a VyStar check to clear?

This is referred to as a holding period, and it can vary anywhere from a day to over a week, depending on your financial institution. The clearing process itself is made up of several steps.

How fast are funds available after mobile deposit?

Mobile deposits can clear in just a few minutes, but it's best to expect about one business day. And by following a couple of quick checkpoints, you can avoid any hitches that could cause a delay. Because in today's impatient world, there's no need to wait much to get access to your money.

Does VyStar Credit Union accept mobile deposit?

The Service is designed to allow you to make deposits to your checking, savings, or money market accounts from home or other remote locations by scanning checks and delivering the images and associated deposit information to the Credit Union or our designated processor.