Phone number to social security office near me

User Reviews

Keith
9/9/2021 6:11:57 AM

Phone picked up by Raleigh, NC analyst (Mr. Alexander) immediately after LONG announcement finished. Very cordial and helpful young man who answered all my question, explained what to expect given current COVID situation, and gave instructions needed for next step. Not rushed, not put-off on hold. A very useful and pleasant interaction.

Gerry
11/15/2021 9:10:54 AM

I have had some fairly complex dealings with the Raleigh office and the service has always been helpful, polite and efficient. The wait time on the phone is I think quite acceptable, 15-30 minutes.

Kristen M.
11/3/2021 12:03:22 PM

I had to wait about 15 minutes, however the woman I spoke to was very pleasant and answered all of my questions. I'm assuming the long wait times are due to high call volumes or staffing, so I don't hold that against them!

Matt B.
10/12/2022 6:41:57 AM

I was a little frustrated at times because of the wait time. But, I've been put on hold before. I just had to be a little patient (15-20 min). I tried three times and got through on the third try. The person on the other end of the phone washed away all of my frustration. She was so kind, patient, helpful, and compassionate (I was reporting a death). I've worked in a call center environment before, and it can really be tough. Never the less, the person I worked with exhibited excellent service.

I would give no stars if that was an option...
11/9/2021 7:33:45 AM

Waited on hold only to be told by a recording that there are no representatives available and call back later. Call was disconnected.

11/12/2021 8:01:59 AM

The worst experience I have ever had. Frustrating period! After long waits and multiple disconnections, someone finally gets on the phone and started firing away from a script. It took a minute to get her attention to hear me ask my question. She said call back Monday (today is Friday) and she hung up. I have been in support for over 25 years and I do not recall such rudeness when reviewing employees calls related to customers complaints. I am sure there are good agents but this agent gave a whole new meaning to government support. This Raleigh office is a disaster especially since COVID-19 pandemic perturbations to service onsite. May God help us all get anything done through this office.

Andrea
11/12/2021 9:23:41 AM

They get zero stars from me. I’ve been calling all week and no one answered. Very frustrating, all I’m trying to do is get ss cards for my children. What kinds of government agency doesn’t assist the citizens? If you all are short staff, I’ll help but geesh. You all need to figure this out because it’s causing a lot of delays in peoples person business affairs!!!

Kevin Chavez
12/3/2021 9:09:46 AM

These guys are lazy. They pick up the phone and then hang up! After having you on hold for a whole hour.

DThompson
1/6/2022 7:51:36 AM

I have been on hold for a total of 6 hours over the course of three days. I cannot get through and I need to change my name after marriage. This is incredibly frustrating.

VIRGINIA
1/11/2022 7:25:10 AM

THIS IS THE WORSE SERVICE I HAVE EVER RECEIVED FROM ANY AGENCY!!! I would rate this location -5!! I have currently been on hold for 49 minutes and I hear every time they pick up and put my call back in queue. If there are no walk in services, the least they can do is answer the phones and give some kind of assistance.

Tyler
2/18/2022 6:02:32 AM

I called three separate times to get my wife an appointment. I was left on hold too long while at work to the point where I did not have the time to be on hold any longer. So, we decided that my wife just show up to the office very early with every single document necessary to complete a name change, and while waiting she was told that they only operate by appointments made by phone call and that she could not even make an appointment while she was there. How are we suppose to make an appointment when we are just left on hold too long before needing to hang up? Making an appointment should not take over an hour. If this is a clear problem as it seems to be per the other comments, why would you not move to a website base appointment system? We are in the 21st century where online appointments are made very easily by thousands of different companies. By making phone calls the only way to make an appointment, it is clearly backing up production of employees and customers are left on

gail ho
2/18/2022 8:45:44 AM

No one answers phone, ever

Worst customer service I've ever seen
3/17/2022 1:44:23 PM

I would give negative stars if I could. The phone number to this office just places you on hold for hours on end. We have tried calling for MONTHS now. We even drove to the office twice and got turned away as they only accept appointments made by phone....... This.is.impossible.to.do.if.you.never.answer.the.phone! I have a flight booked in June under my new name and I thought I'd be able to change it by now. I cannot put into words how terrible this experience has been.

Someone unhappy
4/9/2022 4:41:59 PM

They get zero stars from me. I’ve been calling all week (during 4 weeks) and no one answered. When someone pick up the phone was not from Raleigh anymore, so they could not help.Very frustrating. So far I am expend more than 480 minutes and no one solve my problem.

Mike
6/27/2022 9:45:18 AM

Waited through automated service and then on hold for 15 minutes. When it finally sounded like the phone rang through to an agent, it disconnected. How FRUSTRATING!!

Wow...they must be under-water!
7/11/2022 9:41:31 AM

3 times I have phoned, waited on hold 12-20 minutes, and then had call go into silence for about 3-10 minutes with no one ever answering!!! Tried again immediately for same problem. Distressing!!!.

LB
7/26/2022 7:11:27 AM

Same experience as many others I have called several times and no one ever answers. I have waited hours. Today I called, waited an hour on hold, and then the call was disconnected. It is impossible to get in touch with anyone. Why don't they do something about this embarrassment to our government and public?

Wayne
9/13/2022 8:14:11 AM

Just spent 30 minutes on hold only to be hung up on before I could say hello, it is obvious that the management of this office doesn't pay attention to this issue or there wouldn't be so many complaints about the same thing. I guess until these people need the service they don't care

Unhappy
10/29/2021 8:02:18 AM

I called to set up in person appointment to help me fill out form and was told “I do not have that right”. I never felt so helpless in my life.

11/2/2021 9:18:41 AM

I have had similar poor experience. Noone picks up call. Even if they do they hang up. Once i setup the claims process, Raleigh office has misplaced the original passport which was personally dropped into the drop box.

11/2/2021 10:49:09 AM

Was waiting on hold for 27 minutes when it told me all agents were busy and hung up. Really disappointed as I have no other way to make an appointment and I can't complete my name change online.

1/5/2021 9:31:09 AM

No answer when called. Will be placed on hold, no one answers after about 15 minutes and then they did connect you with no response whatsoever! Very frustrating and disappointing!

1/22/2021 7:16:28 AM

Attempted to call multiple times, placed on hold and ultimately disconnected with no answer.

Absolutely terrible! Called 5 times and never really got to speak to anyone. First agent kept saying they couldn't hear me and hung up. Then every other time phone stays on hold to even talk to an agent for approximately 20 minutes. Then it rings and
3/9/2021 9:18:35 AM

KChapman
6/21/2021 10:21:33 AM

I have called this office twice today (06-21-2021 11:25) and when I finally get a representative after 16 minutes of holding, my information was taken then I was put hold for another 30 mins in which the representative did not return back to the call. I had to hung up. Just ridiculous.

Pat B
6/29/2021 8:11:48 AM

Horrible, horrible service. I have tried multiple times to make an emergency appointment. Each time I have waited on hold for at least 15 minutes. Sometimes the call just ends. I got through to someone once and they said appointments weren’t allowed. When I said emergency appointments were she said she would check and then hung up on me. Another time she forwarded me to her supervisor. I got her voicemail, left a detailed message, and never got a return call. I cannot believe this is how our tax dollars are used. Disgusting!

ash
7/14/2021 10:18:49 AM

I have called these people 3 times now. One time the person had no idea how appointments work. The second one literally picked up and i said i needed an appointment and then straight up hung up on me. Another one put me on hold and never came back.

7/23/2021 10:13:05 AM

I call in too check on my back pay when I called I was treated like I was a thief trying to steal my own money. I could not even get answers to my questions and every employee I spoke with had a nasty attitude I have been waiting patiently on my back pay it’s been six months in waiting and being a single father with two kids with a loss of there mother to call for answers and to get treated like I did is uncalled for

How can I contact my local Social Security office?

Are Social Security offices open for walk ins?

How do I make an appointment with the nearest Social Security office?

Where can I talk to someone about Social Security?