Kaiser permanente customer service number southern california

Commercial Medical Group Report Card


Kaiser Permanente - Southern California Permanente Medical Group - San Bernardino County 2021-22 Edition


MEDICAL CARE RATINGS

Why were these topics selected?

Kaiser permanente customer service number southern california

OPA's Report Cards provide scores on health care measures used nationally for these topics. The topics provide information on important quality care for the topic and what your doctor or health plan and you should or could be doing so that you get the best care.

Select a county named on the map below and then choose one of the star rating topics above to go to that County Medical Group Report Card page.

Counties where Kaiser Permanente - Southern California Permanente Medical Group - San Bernardino County provides services:

Los Angeles, Los Angeles - Eastern L.A. County, San Bernardino

Many medical groups also serve patients who live in neighboring counties.

Customer Service Information


Doctor Information

  • Number of primary care doctors: 505
  • Number of Ob/Gyn doctors: 70
  • Number of specialty doctors: 550
  • Number of mental health practitioners: 226


Primary Hospital Affiliations

  • Kaiser Foundation Hospital - Baldwin Park
  • Kaiser Foundation Hospital - Downey
  • Kaiser Foundation Hospital - Fontana
  • Kaiser Foundation Hospital - Los Angeles
  • Kaiser Foundation Hospital - Mental Health Center
  • Kaiser Foundation Hospital - Moreno Valley
  • Kaiser Foundation Hospital - Orange County - Anaheim
  • Kaiser Foundation Hospital - Orange County - Irvine
  • Kaiser Foundation Hospital - Panorama City
  • Kaiser Foundation Hospital - Riverside
  • Kaiser Foundation Hospital - San Diego
  • Kaiser Foundation Hospital - South Bay
  • Kaiser Foundation Hospital - West Los Angeles
  • Kaiser Foundation Hospital - Woodland Hills
  • Kaiser Foundation Hospital - Ontario
  • Kaiser Foundation Hospital - Zion Medical Center


Information Technology Use

The below services are offered by providers in this medical group:
  • Patient can email doctor? Yes
  • Online appointment scheduling? Yes
  • Patient gets visit summary that includes patient care instructions? Yes
  • Patient can get test results online? Yes
  • Patient can view their medical record online? Yes
  • Online reminders for preventive and follow-up care? Yes
  • Order medication refills online? Yes
  • Computerized checks that medication is safe for patient? Yes

Kaiser permanente customer service number southern california

The computer can warn your doctor(s) if they are trying to prescribe a drug that could cause an interaction with another drug you are taking. Medical groups report whether all, some, or none of the doctors are using computers for this safety check.

300.310/300.320

Choose from the selections below or on the left to contact a representative and get assistance with questions and requests related to your clients' Kaiser Permanente account.

Broker Compensation Services

Call for statewide assistance with commission issues and broker of record letters.

Phone: 1-800-440-2323 (toll free)

Fax: 855-KP-PAYMENT (855-577-2963)

Hours: Monday through Friday, 8:30 a.m. to 5 p.m.

Client Services Unit

Get forms, reports, and more to help better serve your clients.

Phone: 1-866-752-4737 (toll free)

Fax: 951-549-3436

E-mail:

Hours: Monday through Friday, 8 a.m. to 5 p.m.

Membership Accounting

Contact Membership Accounting for help with:

  • Monthly billing
  • Payment information/problems
  • Membership reporting/processing
  • Enrollments
  • Terminations
  • Dependent additions/deletions
  • Verification of membership
  • COBRA/Cal-COBRA

Kaiser Permanente Insurance Company (KPIC)

Phone: 1-800-554-3099 (toll free)

Hours: Monday through Friday, 8 a.m. to 5 p.m.

HMO

Phone: 1-800-790-4661, option 1

Hours: Monday through Friday, 8:30 a.m. to 5 p.m.

Membership forms processing

Forms may be faxed or mailed. Please do not mail payments to these locations.

Northern California

Fax: 858-614-3344

Southern California

Fax: 858-614-3345

KPIC

Kaiser Foundation Health Plan, Inc.
P.O. Box 23758
San Diego, CA 92193-3758

HMO Northern California

Kaiser Foundation Health Plan, Inc.
P.O. Box 23219
San Diego, CA 92193-3219

HMO Southern California

Kaiser Foundation Health Plan, Inc.
P.O. Box 23250
San Diego, CA 92193-3250

California Service Center

For membership and billing questions or information about plans, available services, and other nonmedical concerns.

Phone: 1-800-790-4661, option 1 or, 1-800-731-4661, option 2

Hours:

  • Monday through Friday from 8:00 a.m. to 5 p.m. (PST)
  • Open Christmas Eve, New Years Eve, and the day after Thanksgiving
  • Closed New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas

Medicare plans

Phone: 1-888-664-2108 (toll free)

Hours: Monday through Friday, 7:30 a.m. to 6 p.m.

Renewal management

Contact us for help with the renewal process.

Phone: 1-800-790-4661 (toll free), option 2

Hours: Monday through Friday, 8:30 a.m. to 5 p.m.

Contacts for member questions

Below youll find the departments and telephone numbers to help your clients employees with:

  • ID cards
  • Benefits and claims
  • Name and address changes
  • Conversions
  • Brochures and publications
  • And more
Plan typeDepartmentTelephone

HMO

Deductible HMO Plan

Deductible HMO with HRA

HSA-Qualified Deductible HMO Plan

Member Service Contact Center

1-800-464-4000 (toll free)
(English, Tagalog, Vietnamese)

1-800-788-0616 (toll free)
(Spanish)

1-800-757-7585 (toll free)
(Chinese dialects)

1-800-777-1370 (toll free)
(TTY for the hearing or speech impaired)

HSA administered through Kaiser Permanente (financial account questions)

HRA administered through Kaiser Permanente (financial account questions)

Kaiser Permanente Health Payment Services

1-877-761-3399 (toll-free)

POS, PPO, and out-of-area indemnity KPIC Customer Service 1-800-788-0710 (toll free)
Senior Advantage Member Service Contact Center

1-800-443-0815 (toll free)

1-800-777-1370 (toll free)
(TTY for the hearing or speech impaired)

Deductible EPO Plan (Self-funded) Customer Service

NCAL 1-800-663-1771

SCAL 1-800-533-1833

How do I get a Kaiser number in Southern California?

To connect with the care you need, talk to your doctor or call us 24/7 at 1-833-574-2273 (TTY 711).

What is Kaiser Group Number Southern California?

Kaiser Permanente HMO (California) - Group #7145 (Northern CA), Group #230178 (Southern CA)

How do I contact Kaiser Advice Nurse Southern California?

Who can I call for Medical Advice 24/7? Call 1-833-KP4CARE (1-833-574-2273) for medical advice at any time, 24 hours a day, every day.

Can I use Kaiser in Southern California?

If you're enrolled in one of these plans in either the Northern California or Southern California region, you may receive visiting member services in the other California region. When you visit any Kaiser Permanente region, your coverage is the same as it is in your home region. The 90-day limit does not apply.