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1. Who do I contact about receiving calls from the Nevada Department of Corrections (NDOC)?Prepaid Collect AccountOutside parties create and fund a prepaid AdvanceConnect account through Securus Technologies. Securus Technologies Visit: www.SecurusTech.net Traditional Collect AccountCalls are billed to you on your local telephone bill if permitted by your local phone company. This account may be subject to a 90-day rolling spending limit and monthly fee as determined by your local telephone service provider. Direct Bill Account (attorneys and bail bondsmen only)Accounts are set up through ICS; calls are billed directly to attorneys and bail bondsmen only. Securus Technologies Visit: www.SecurusTech.net 2. What are the rates for receiving calls from inmates?
3. Who do I contact to block or unblock my number from NDOC inmates?
4. Who does an inmate contact if they are having difficulty completing calls?If an inmate is having phone problems, they can seek assistance from their facility caseworker. 5. What other restrictions are there on calls from NDOC inmates?The following restrictions may be applied by the NDOC to inmate phones:
Restrictions vary at each facility; it is recommended that the facility where the inmate is housed be contacted to verify restrictions.
When you come to this page, you may look for information about the reason why an account is blocked on Securus. Apparently, there are many reasons why your account is blocked on Securus. Here, we are going to share those reasons. Your Account Show as Blocked on Securus – Why? Here are some reasons why your account blocked on Securus: Not enough funds on your account The first reason why your account is blocked on Securus is that there are not enough funds on your account. If you are already logged into your Securus online account, simply you are able to click on ADD FUNDS. But, if you have not logged in yet, please click this link; https://securustech.net/. After logging in you are able to click on ADD FUNDS. In addition, you are also able to call Securus Correctional Billing Services at 972-734-1111. Direct Bill is past due The second reason, direct bill is past due. If you are already logged into your Securus account, simply you are able to click on ADD FUNDS. If you have not logged in yet, simply you are able to go to www.securustech.net and click Sign In. After logging in you are able to click on ADD FUNDS. Also, you are able to call at 972-734-1111. Exceeded your spending limit The third reason why your account is blocked on Securus, you exceeded your spending limit. If you have already exceeded your account spending limit with Securus, then calls to your line may be blocked. If you think this is the case, you have to contact Securus Correctional Billing Services at 972-734-1111. New Telephone Number The fourth reason why your account is blocked on Securus is the new telephone number. If you have a new telephone number, then a restriction can be on your line. For this case, you have to provide them Proof of ownership with the date you received your new number from your local telephone company. Then, Securus Correctional Billing Services will be able to remove the restriction. Wrong number pressed when accepting a call The fifth reason why your account is blocked on Securus is you accidentally pressed the wrong number when attempting to accept the incoming call. If you accidentally pressed the wrong number when attempting to accept the incoming call, then you may have blocked your line. In this case, you are able to contact Securus Correctional Billing Services at 972-734-1111 to see if there is a block on your line. You may have already requested to have a block placed on your phone The sixth reason why your account is blocked on Securus is you may have already requested to have a block placed on your phone. If you are already logged into your Securus online account, simply you are able to click on Block & Unblock calls. If you have not logged in yet, you are able to log in at www.securustech.net After logged in you are able to click on Block & Unblock calls. In addition, you can also call Securus Correctional Billing Services at 972-734-1111 Returned check or credit card charges The seventh reason why your account blocked on Securus is returned check or credit card charges. In this case, we suggest you call Securus Correctional Billing Services at 972-734-1111. RCF blocks The seventh reason why your account is blocked on Securus is RCF blocks. For your information, RCF blocks are able to be added for two common reasons; the use of a diverter number and VoIP (Voice-over-Internet Protocol).
How to Unblock My Phone Number on My Securus Account?
How to Prevent Calls from Being Blocked? There are some ways to make sure you are always able to receive calls:
How to Block My Phone Number from Receiving Incarcerated Individual Calls? For those who want to prevent calls from a correctional facility handled by Securus Technologies, follow these steps below:
How do I unblock someone from calling me from jail?Family members and friends of incarcerated love ones can setup a prepaid account, through Global TelLink called AdvancePay to unblock phone numbers from correctional facilities. If you already have an AdvancePay account, you will have to add funding to the account to unblock correctional facility phone numbers.
How can I unblock a call?Unblock a number. Open your Phone app .. Tap More .. Tap Settings. Blocked numbers.. Next to the number you want to unblock, tap Clear. Unblock.. What happens when you press 2 on a Securus call?To refuse charges, press 2. To learn how to place money in a detainee's commissary account press 5. If you would like to permanently block your number from receiving calls from this facility, press 6.
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