Zelle is a way to send and receive money to almost anyone¹ - all within the safety of Online or Mobile Banking. Show
Zelle is available within Citizens mobile app and online banking. Download our app or sign-in online and follow a few simple steps to enroll with Zelle today. Enroll in Online Banking Login to Online Banking Customer ServiceFor 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561 Easy access via Online and Mobile BankingGetting started with Zelle®Online Banking solutions designed to make saving and managing money easy.Online Banking users have access to deposit accounts, loans and lines of credit, credit cards, and mortgages. Enjoy a wide array of services, including:
How To Access Zelle® from Citizens Bank Online®
How To Access Zelle® from Citizens Bank Mobile Banking
Quick FAQsAre there any fees to send money using Zelle? Will the person I send money to be notified? Can I use Zelle internationally? Is my information secure? For more information or to view our full Zelle®-related FAQs. Your safety and security are our number one priorityProtect yourself when you bank and shop online. From Phishing and Pharming to malware and work-from-home scams, there are many online threats whose goal is to steal both your identity and your money. At Citizens Bank, your safety and security is our number one priority. In fact, there are a number of ways to protect yourself from online fraud and identity theft: How Citizens protects you:
How to protect yourself
Secure LoginsEach time you log in to Citizens Bank Online, we run a check on your Web browser to help ensure that your transactions will be secure. In addition, you'll be asked to provide a login ID and a password. We encourage you to change your Online User Id from the User ID created when you were enrolled in Online Banking. After you log into Online Banking, click on the Service Center tab at the top of the page, and then click on "Change your online User ID or password". Change your Online User Id to something that is known only to you and is easy for you to remember. If you leave your computer unattended or forget to exit, we will automatically end your online banking session after a few minutes. It's another way we work to keep your information safe and confidential. State-of-the-Art Encryption TechnologyThe information exchanged between your Web browser and Citizens Bank is encrypted for your protection. Encryption is the process by which information is translated into un-interpretable code and then back into recognizable information FirewallsCitizens Bank data systems are protected by firewalls that are set up between our systems and the Internet. Any incoming messages must first pass through our firewall, which allows only certain types of messages to be sent through. This means only legitimate online banking messages will be recognized. Any other requests will be rejected before they can reach our systems. Ready to get started?Enroll in Online Banking Customer ServiceFor 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561 See how to complete the most popular tasks on our app, from mobile check deposit to bill pay, in our collection of short demo videos. Zelle is a way to send money directly to almost any bank account in the U.S.-typically within minutes1. With an email address or U.S. mobile phone number, you can now quickly, safely, and easily send money to people you trust, regardless of where they bank2. You can send money to friends, family and people you know and trust.2 Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number. Zelle should only be used to send money to friends, family or others you trust. If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an on-line bidding or sales site), we recommend you do not use Zelle for these types of transactions. These transactions are potentially high risk, neither Zelle nor Citizens Bank offers a protection program for any authorized payments made with Zelle – for example, if you make a purchase using Zelle but you do not receive the item or the item is not as described or as you expected. You can send or receive money with Zelle. To get started, log into Citizens Bank online banking or mobile app and click “Send Money with Zelle®”. Review and accept the Terms & Conditions and required disclosures, follow the enrollment steps and you’re on your way. To send money using Zelle, simply select your recipient from your Zelle contact list (or add your recipient’s email address or U.S. mobile number), add the amount you’d like to send, review, and then hit “confirm.” In most cases, the money is available in minutes1. 1Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle. Keeping your money and information safe is a top priority for Citizens Bank, and when you use Zelle within the Citizens' mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe. Citizens Bank does not charge any fees to use Zelle. * Citizens Bank account and/or any wireless/data fees may apply. In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S. You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 1-800-656-6561 so we can help you. Money sent with Zelle is typically available to an enrolled person within minutes. If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account. If your payment has been pending and has not sent, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number. If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number. Still having trouble? Please call the Citizens Bank customer support team toll-free at 1-800-656-6561 for assistance. Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle. Get a side-by-side look at our checking account options. Whatever your goals are, we can help you find ways to live in the moment and still save for tomorrow. How do I change which account My Zelle is linked to?Open your Zelle app. In the top left corner, tap the gear icon. Select “Account.” Tap “Switch Accounts.”
How do I disconnect my Zelle account from Bank of America?How do I cancel Zelle®? If you're enrolled with your debit card through the Zelle® app, please contact our customer support team to cancel your Zelle® service. You can reach our customer support team toll-free at 844-428-8542.
Can I have 2 Zelle accounts?What if I already use Zelle with a different bank? You can use Zelle at multiple banks, but you must have a different email address or U.S. mobile number linked to each account you enroll with Zelle.
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