Experience the Charm and Beauty of Lookout MountainEnjoy the beautiful scenic views of Lookout Mountain while just minutes from downtown Chattanooga at Fairfield Inn by Marriott Chattanooga I-24/Lookout Mountain, TN. Lookout Mountain boasts some of the top-rated attractions in Tennessee, including Rock City, Ruby Falls, and the Incline Railway. Our hotel features a unique and modern theme throughout. Each of our guest rooms and studio suites includes a spacious workspace for business travelers as well as luxurious bedding for relaxation. The hotel also offers free WiFi, an indoor swimming pool with mountain views, and a 24/7 fitness center and business center. Get your mornings started with our complimentary, hot breakfast in our stylish lobby. Plan your next small gathering or meeting in our convenient event room. Show
Property DetailsPolicies and Payments Accepts: Credit Cards Services Property has elevators Vending Machine Languages spoken by staff: For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 423-664-4222 Accessible Hotel Features Property has elevators Self Operating lift or a sloped entry in hotel swimming pools Service Animals are Welcome Accessible Areas with Accessible Routes from Public Entrance Accessible Entrance to On-Site Pool Entrance to On-Site Business Center is Accessible Entrance to On-Site Fitness Center is Accessible Main Entrance is Accessible Meeting Spaces are Accessible Room and Suites Access through the Interior Corridor Guest Room Accessibility Accessible Vanities Adjustable Height Hand-Held Shower Wand Alarm Clock Telephone Ringers Bathtub Grab Rails Bathtub Seat Close Caption TV Deadbolts on Guest Room and Suites Doors Electronic Room Key Flashing Door Knockers Guest Room and Suites Doors Self-Closing Hearing Accessible Rooms and/or Kits Lever Handles on Guest Room Doors Lowered Deadbolts on Guest Room Doors Lowered Electrical Outlets Lowered Night Guards on Guest Room Doors Lowered Viewports in Guest Room Doors Mobility accessible rooms Non-slip Grab Rails in the Bathroom Roll-in Shower Room Windows Open Safety Chains and/or Latches on Guest Doors Secondary Locks on Room Windows TTY/TTD Compatible Toilet Seat at Wheelchair Height - Toilet for Disabled Viewports in Guest Room and Suites Doors Certifications TripAdvisor GreenLeaders Certified Footprints Carbon Footprint : 20.55 kg per room night Environmental Practices Guest Room Recycling Best hotels near I-24 Welcome Center, Chattanooga4.6/5Outstanding101 Reviews 0.24km from I-24 Welcome Center The people at the desk were very friendly. The hotel was clean. Our bathroom had some mold in the shower they need to clean. I'm very allergic to mold, so are a lot of other people so it needs to be cleaned better. The price for one night on a weekend was excellent. The landscaping was beautifully done & the view gorgeous! We would definitely stay here again if we went to Chattanooga, TN. 4.5/5Excellent102 Reviews 0.38km from I-24 Welcome Center On the hillside, facing the Mount Lookout, you can see the scenery of the mountains, or you can see the Christmas lights of Mount Lucaw. The room we stayed in was not big, but it was quite comfortable. It is important to note that there are a number of hotel chains in the Fairfield Hotel. We must figure out the address before we check in. We didn't set up the GPS. We suddenly went to another hotel more than 20 kilometers away. 3.8/5102 Reviews 0.48km from I-24 Welcome Center Hotel was clean. Room was clean. Air conditioning worked great. One light in bathroom was burned out, but no big deal, it was just an overnight stay. Had a full tasty breakfast. Had amenities close by. Logan's steakhouse, China buffet, and Walmart across the street. Cracker Barrell and Waffle House right around the corner. 10 minutes from downtown and other attractions. Friendly staff, would stay again. 3.7/5101 Reviews 0.51km from I-24 Welcome Center Our room smelled musty-moldy. I complained, but since I had a small pet, they would not move us. I later realized the smell was from a faulty air conditioner unit, which spewed a musty smell and rattled and clattered all night. No sleep. 3.5/5100 Reviews 0.52km from I-24 Welcome Center Management is very good, it is a bit noisy on the highway 3.3/5102 Reviews 0.55km from I-24 Welcome Center Booked a room for two days, taking my child to a theme park 20 minutes away. First day we arrived the lady at the front desk was rude and stayed in the phone speaking another language while we check in. And then just hands me the room key/card i keep standing there thinking she was going to say thank you or something? And nope! She says “you good” In a horrible English accent. So we get in the squeaky almost broken elevator to our room and the key doesn’t work, frustrated, carrying our luggage back in this sketchy elevator I tell her the room keep don’t work, still on the phone she seems frustrated and changes the room COMPLETELY and gives me a new room key. We get to the room to find it’s hot! Temperature set to 75 on a 100 degree day, smelled of mildew. My child steps on someone’s ear ring that was left from a previous guest! We made the best of it BUT if I would have know how horrible this place was I would not have brought my child in this facility! Did not ever feel safe as we arrived two men gazed at us from a bush beside the hotel smoking something that appeared to be ****. On our 2nd night stay we return from a long day in the sun and our room key doesn’t work AGAIN! Same routine as the previous day, lady seems pissed and (TALKING ON THE PHONE) and last but not least they put a $100 dollar hold on my debit card and it’s been 48 hours and still haven’t got that back. I called to confirm and no clue what I was told because the English was so bad but I’m sure she said “No” or “Now” and haven’t seen it yet. Save yourself the headache and frustration and PLEASE go somewhere else! 3/547 Reviews 0.62km from I-24 Welcome Center The Super 8 by Wyndham Chattanooga Lookout Mountain TN is an ideal spot for travelers wanting to discover the city. Visitors to Chattanooga will find that the Super 8 by Wyndham Chattanooga Lookout Mountain TN is a fantastic accommodation choice. The hotel is located approximately 28km from Chattanooga Metropolitan Airport. Chattanooga Metropolitan Airport is approximately 28km away by road. This hotel is located near many of Chattanooga's attractions including Reflection Riding Arboretum & Nature Center, Cravens House and Point Park - Lookout Mountain Battlefields. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Chattanooga hotel offers parking on site. 3.5/5101 Reviews 0.74km from I-24 Welcome Center I was recently traveling cross-country with my chihuahua. I tried to find a hotel around Chattanooga to stop in for the night, when I came across this property. They are pet friendly! The price was fantastic for the cleanliness of the room, convenience, and breakfast. My only complaint is that the ice machine in the rear building was not working. Breakfast was hot, any my only gripe is the other guests with large families overtaking the breakfast area and loading up plates and plates of extra food, which may have prevented other guests from being able to eat. I would not hesitate to stay at this location again! 3.9/5101 Reviews 0.82km from I-24 Welcome Center We stopped here on a return trip from visiting friends in Virginia. The hotel is at the foot of Lookout Mountain so the view is mostly trees but in a pleasant, quieter location outside of downtown Chattanooga. There is a Cracker Barrel on the same road just below the hotel. We easily drove back into town for supper at Carraba's. The lobby was very inviting with a mountain lodge feel and a crackling fire in the fireplace. We had a suite with separate sitting room and bedroom on the 3rd floor. Ask for a room facing the mountain - we had a view of the dumpster from our room. (Not mad about the dumpster - every hotel needs one. Just didn't think about asking for a specific view.) The room was very clean with one exception - some hairs left behind on the wall of the shower stall. The color pattern of the tile might have camouflaged them so that housekeeping overlooked them, and it was not a deal-breaker for us but might warrant some additional training for staff. The breakfast area was busy on a Tuesday morning, so much so that coffee and food items ran out and were being replenished by possibly the only worker responsible for the buffet. He was trying his hardest to stay caught up to the many guests and I suspect this was just a staffing problem, possibly someone not showing up to work the breakfast shift. Every hotel associate we encountered or spoke to was very polite and helpful. We enjoyed our stay here and would recommend it. 4.1/5Very Good100 Reviews 0.85km from I-24 Welcome Center The Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain, an IHG Hotel provides a great place for travelers to relax after a busy day. Visitors to Chattanooga will find that the Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain, an IHG Hotel is a fantastic accommodation choice. From the hotel, Chattanooga Metropolitan Airport is approximately 28km away. Traveling to and from the airport is easy with Chattanooga Metropolitan Airport located approximately 28km away. This hotel is located near many of Chattanooga's attractions including Reflection Riding Arboretum & Nature Center, Ruby Falls and Eat Sip Walk. In their spare time, guests can explore the hotel's surroundings. This Chattanooga hotel features parking on site. 3.4/5101 Reviews 1.45km from I-24 Welcome Center Anand helped get us in our room without a reservation in only a few minutes. The property is clean inside and out, and I wouldn't have a problem recommending the hotel. I also appreciate there being security cameras in the parking lot after having my Jeep broke into a couple weeks ago at another hotel.... 3.8/5100 Reviews 1.54km from I-24 Welcome Center The Comfort Inn & Suites Lookout Mountain is an ideal spot for travelers wanting to discover the city. Visitors to Chattanooga will find that the Comfort Inn & Suites Lookout Mountain is a fantastic accommodation choice. The hotel is approximately 21km away from Chattanooga Metropolitan Airport. The nearest airport is Chattanooga Metropolitan Airport, approximately 21km away. With multiple attractions nearby including Reflection Riding Arboretum & Nature Center, Cravens House and International Towing & Recovery Museum, guests will find plenty to keep themselves occupied. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. This Chattanooga hotel provides parking on site. Reviews of Hotels near I-24 Welcome Center in Chattanooga3.8/5102 Reviews Free breakfast is great! Rich in content, cereals, bread, cakes, scrambled eggs, beef patties, coffee, milk, fruits, etc., although Western food, also eat full. The rooms are small and the facilities are simple but clean and tidy. You can also stay with a 14-year-old child. It takes ten minutes to eat and supermarket, and parking is free. FromUS$75 3.7/5101 Reviews Our room smelled musty-moldy. I complained, but since I had a small pet, they would not move us. I later realized the smell was from a faulty air conditioner unit, which spewed a musty smell and rattled and clattered all night. No sleep. FromUS$89 4.4/5102 Reviews When my husband and I arrived for check in, we stood at the desk for a moment waiting for someone. As we were standing there we started to notice a very potent smell reeking of *********. At first, we didn’t think anything of it, until the employee came around to check us in, and the smell began to take over the entire lobby. The woman’s eyes were blood shot red, and she seemed a little confused, we had to remind her to hand us back my husbands drivers license. I felt very uncomfortable having someone who clearly under the influence checking us in and handling our personal information.. Her name tag was half way covered, but she had red hair, we checked in around 9pm on June 12th and she was the only one I saw working. We also smelled ********* coming from other guests rooms over night. My husband has asthma and hates the smell of smoke, so this was a deal breaker on us coming back. Breakfast however was great and the other attendants that were there the following morning were fantastic. But still this hotel is Nothing that I would recommend to anyone visiting Chattanooga.. go downtown. FromUS$129 4/5101 Reviews We came to see a play and had an exceptional stay at the hotel. We had checked in on the app; Gary Potts at the front desk greeted me by name as a titanium member and thank me for my loyalty when he gave me the keys to our room on the 15th floor. Great view of the city. The next day we returned to the front desk because I was shocked to see Uber wanted $49 for the short ride to the theater. Gary greeted us by name and agreed that there should be another option. He called a taxi service and scheduled one for us after confirming the price ($3.50!) and verifying the details with us. Lisa, who also was at the front desk, assisted us with maps and information about the local area. It was a pleasure to have both of them take such a personal interest. The next day when we checked out, Lisa asked about the performance and chatted with us again. The personnel in the restaurant and bar were also very professional and attentive. This property obviously puts a priority on its clientele as well cleanliness and upkeep.. We're not sure when we'll return to Chattanooga, but this is where I know we will stay. FromUS$199 4.6/5101 Reviews The people at the desk were very friendly. The hotel was clean. Our bathroom had some mold in the shower they need to clean. I'm very allergic to mold, so are a lot of other people so it needs to be cleaned better. The price for one night on a weekend was excellent. The landscaping was beautifully done & the view gorgeous! We would definitely stay here again if we went to Chattanooga, TN. FromUS$135 3.8/5102 Reviews Hotel was clean. Room was clean. Air conditioning worked great. One light in bathroom was burned out, but no big deal, it was just an overnight stay. Had a full tasty breakfast. Had amenities close by. Logan's steakhouse, China buffet, and Walmart across the street. Cracker Barrell and Waffle House right around the corner. 10 minutes from downtown and other attractions. Friendly staff, would stay again. FromUS$85 4.5/5103 Reviews The American breakfast is almost the same. The hotel is in a good location, with dining and parking. Marriott's hotels are better than general hotel chains, and it is more convenient to drive to tourist attractions. FromUS$107 4.7/5101 Reviews We spent a wonderful night at the Hotel Indigo Chattanooga. The hotel is updated and comfortable, with very friendly and welcoming staff members. Special recognition for Aaron at check-in and all of the great valet staff. We had a hotel upgrade to a suite based on our IHG membership level. The suite was tastefully decorated with modern touches, and it was a very quiet and cool retreat on a hot July night. The location is great with a short walk to the shops and restaurants on Broad Street & Market Street, and all of the attractions near the River. We’ll be back! FromUS$147 4.3/5102 Reviews I have stayed in this hotel at least half dozen times now and have always had exceptional guest service. Over the Labor Day weekend I got there after having a very stressful week. I had mistakenly booked a room with one bed. After informing the guest services of my error, they immediately got to work, trying to find some alternatives for me. I was given so much attention, it was refreshing. They found a room accommodating my request / need. If I'm in the Chattanooga area I never want to stay anywhere else. Well done. FromUS$148 4.3/5102 Reviews The hotel is located in downtown Chattanooga, and the surrounding area is also very quiet. There is a good car museum next to it. FromUS$140 2.9/5101 Reviews The location is perfect if one has to get to the airport, & is not far away from downtown Chattanooga, The bed was comfortable, the facility clean, The room/kitchen had no coffeepot nor coffee/tea or dishes/pots/pans/silverware. Wake-up service was 20 minutes too early, kind of bad when one has to get up at 5 AM, It would be nice if there was something available to eat - a danish or something - for those who have to get up before breakfast is served. And, of course, if there was a coffeepot in the lobby so guests could enjoy it when needed. But the bed was comfy; everything was very clean. FromUS$63 3.6/5101 Reviews We booked a 1 King room for just one night as we were passing through the city. It seemed to be the cheapest, yet cleaner of the budget hotels we found. Parking is very wonky and a little difficult the way the spaces are positioned, but we made it work. Check in was ok, staff was friendly enough. I was pleasantly surprised at how large the room was. It had a sofa bed, desk area, fridge, microwave and other basic amenities. Having a bit of a larger room definitely made the quick stay that much nicer. The hotel was older, but the room was clean enough and all furniture was in decent condition. The bedroom area was spacious enough but would have been nice to have a side table on both sides of the bed. The bed was firm, but comfortable enough for one night sleep. It had clean sheets with a top cover and a few pillows. The desk area was decent size and enough storage for two people. Wifi was wonky, not super reliable at all times. The bathroom area was clean with very basic toiletries. There was an unopened tube of Toms toothpaste which was super odd for a Travelodge to offer. I'm guessing someone left it behind and housekeeping just put it there. There was enough counter space for us and enough basic towels. Shower was good enough with hot water. The area is definitely for those traveling through, a decent amount around and close to the highway.It wasn't super quiet, but good enough without a lot of people right outside your door. FromUS$60 4/5104 Reviews My daughter made reservations on Tuesday for our stay on Thursday and Friday. My daughter was having surgery on Friday morning and this was the reason for our stay. They received her debit card info and we even received a confirmation email. Thursday night around 11:30 we arrived at the hotel to check in and they could not find our reservation or could not confirm any info connected to the info for the reservation. They told us they were completely booked basically letting us know they had given our reservations away. So that left us around midnight with a one year old baby and my daughter needing surgery the next morning out hunting for a hotel. We had to call over 12 hotels before we found an available hotel at double the price we booked this hotel for. We were tire from traveling and felt absolutely defeated. The next morning we called to see what they could do to make it right and guess what??? They found our reservation with no problem and some how had some other ladies name connected to our reservation. I absolutely hate making this bad review. I usually just don’t do reviews at all and forget it but this was truly a terrible thing we experienced after traveling all afternoon with no place to go and my daughter having surgery the next morning. We prefer Holiday Inn hotels because they usually are nicer, cleaner, and within our budget but unfortunately we had to stay in a very much less nicer hotel and way out of our budget. My daughters surgery got canceled last minute due to an unrelated emergency and I thank God because we still didn’t know where we were going to stay the next night after her surgery due to this mishap. Her surgery is being rescheduled for Monday and I would love for Holiday Inn to make it right with her. FromUS$139 4.1/5101 Reviews Clean comfy hotel. Breakfast was good and staff working hard to make sure area was clean and stocked. Eggs pancakes sausage cereal oatmeal bagels. . Front desk people very nice. Fridge but no microwave or coffee maker. We had some leftovers and were able to heat them in the kitchen area. Coffee and tea available in lobby 24 hrs. Ample charging ports. Nice place for single stop but for 2 people staying awhile, I would book a hotel with a larger room. Would definitely stay again. FromUS$124 4.4/5104 Reviews Overall it was not the best experience. Staff was very checked out.. Valet parking was pricey but they were quick. There is a $5 for 24 hour lot right down the street if you don't want to pay the $20 a day and don't mind a short walk. The second elevator was out of service for 4 out of the 5 days we were there which led to some long wait times during busier hours.. and yes there were stairs, but we were on the 5th floor and I had a 2 and 4 year old with me, so that was almost out of the question. Also the pool area needs some serious TLC... looked like it had never been cleaned. Missing tiles. Lots of deposits around the edge of the pool. Also the pool was unuseable for 2 days due to them needing to fill it because the water level was so low. They obviously filled it with city water because the pool temperature was a toasty 65 degrees. My other gripe was the room service. The first day we were there the room was cleaned and new towels added. However there was nothing done over the next 2 days. When I called down they said they don't offer room cleaning unless its requested. And I asked about the first day when it was done and they said it wasn't. Okay.. I'm the liar. I also asked if I could get fresh towels and toilet paper. I was told I would need to come down to get those things. Overall I would not stay at this property again nor would I recommend it to anyone. FromUS$132 3.9/5101 Reviews We stopped here on a return trip from visiting friends in Virginia. The hotel is at the foot of Lookout Mountain so the view is mostly trees but in a pleasant, quieter location outside of downtown Chattanooga. There is a Cracker Barrel on the same road just below the hotel. We easily drove back into town for supper at Carraba's. The lobby was very inviting with a mountain lodge feel and a crackling fire in the fireplace. We had a suite with separate sitting room and bedroom on the 3rd floor. Ask for a room facing the mountain - we had a view of the dumpster from our room. (Not mad about the dumpster - every hotel needs one. Just didn't think about asking for a specific view.) The room was very clean with one exception - some hairs left behind on the wall of the shower stall. The color pattern of the tile might have camouflaged them so that housekeeping overlooked them, and it was not a deal-breaker for us but might warrant some additional training for staff. The breakfast area was busy on a Tuesday morning, so much so that coffee and food items ran out and were being replenished by possibly the only worker responsible for the buffet. He was trying his hardest to stay caught up to the many guests and I suspect this was just a staffing problem, possibly someone not showing up to work the breakfast shift. Every hotel associate we encountered or spoke to was very polite and helpful. We enjoyed our stay here and would recommend it. FromUS$94 4.5/5102 Reviews On the hillside, facing the Mount Lookout, you can see the scenery of the mountains, or you can see the Christmas lights of Mount Lucaw. The room we stayed in was not big, but it was quite comfortable. It is important to note that there are a number of hotel chains in the Fairfield Hotel. We must figure out the address before we check in. We didn't set up the GPS. We suddenly went to another hotel more than 20 kilometers away. FromUS$124 3.7/5102 Reviews I chose this hotel due to it being very close to the airport (CHA) ten minute drive. I've stayed at other Sleep Inns and the room we had was smaller and only offered a Queen size bed. They offer a free breakfast starting at 6 am but as of 6:30 am there wasn't much to choose from. Nothing hot, even the coffee. Shower door didn't ”latch' closed but no water spilled out though. Plenty of hot water and fresh towels daily. Heater/ AC worked great, bed was okay. Ice machine broken on 3rd floor, wifi was good but be sure to ask for the guest password then restart your phone to connect. This hotel is not in the nicest part of town but plenty of stores close by including Interstate 75. Attractions, Ruby falls, Rock city, Lookout mountain , Incline railroad are close by, 15 minute drive. Gatlinburg about 2 1/2 hour drive. Overall it's not bad. Felt safe and quiet place. We were gone seeing the sites most of the days so if your looking to save money ,close to the airport/attractions this may be fine for you. Just don't expect anything special. FromUS$64 4.6/5101 Reviews I want to preface my review with the fact that I never write negative reviews. I try to give businesses and folks in general the benefit of the doubt. I can't let this one go, however. My husband and are regular travelers and to be fair generally stay at Hyatt Hotels, as we have status and benefits through Hyatt. We've been considering a change, as Hyatt does not have as many benefits as years past. We will however RUN FROM BONVOY, thanks to the Westin Chattanooga. They really messed this one up, as I have a small business and they could have benefited from having us as loyal patrons. We were staying at the hotel for 3 nights, with a large business event being held here for my husband's industry. To start, our room was never adequately cleaned. The first day the bed looked as though a toddler tried their best to make the bed. Zero effort went in to tidying up the bed. Dirty hand towels were left in the bathroom, empty water bottles left out and trash items like wrappers, etc. were left about the room. I have never witnessed such a poor attempt at ”cleaning” a room before. Not even during Covid did I see such a lack of effort. My husband called down to let the manager know and they assured us it would be better the following day. They also let us know several others had called down to complain. Day two, the room was cleaned in the exact same manner. Absolutely nothing changed. The third incident was my room service order. I ordered the Westin Breakfast that was delivered to my room with no potatoes. I declined to even address the issue at the time, as I had an appointment to make. Lastly, and the reason for this review, was the $250 charge for the broken mirror. The day before we departed, my husband and I were getting ready to leave our room when a loud noise was heard from RM 711 and the wall moved. Someone had either hit the wall, stumbled or something else on the other side of the wall adjacent to our room. I saw the mirror on our side of the wall swell and then heard and saw it crack immediately. I told my husband to make sure to call and report this, as I was certain with our experience we would be undoubtedly blamed for this incident. We called immediately to report what happened and spoke to the manager at checkout as well. He was extremely apologetic and tried to offer us breakfast, as sandwich, anything to attempt to make up for our troubles. We declined, as we had a flight to catch but I did appreciate the attempt. At minimum, our breakfast should have been comped. It wasn't. My husband made it clear on numerous occasions that we were concerned they would try to stick us with the charge for the mirror. I realize the Westin has to take us at our word, however I believe everyone should take accountability in life. Had this legitimately been our fault, we would absolutely pay for it. We did not cause any damage to this mirror or the room. Now we are tasked with having to dispute this charge with our credit card company. I've also waste FromUS$229 3.2/5103 Reviews The room was very nice the stay was peaceful the only thing that sucked was there was no breakfast but that’s only cause of the pandemic FromUS$61 4.3/5100 Reviews Great location and good service. The key is a small kitchen, suitable for Chinese guests to cook for themselves. FromUS$219 4.5/5102 Reviews This hotel is in proximity to restaurants and stores if you don't want to be downtown. The breakfast is delicious and the common areas are well-kept. The rooms are clean on the surface, but there were cobwebs and mold. Do not expect service when it comes to your room. The first night upon going to bed (10pm at the latest), we found a soiled spot, not a stain, on our duvet. When we called downstairs we were told we would have to come down to get a clean one as there was only 1 person working. When towels were requested after the 2nd night we were told the same. We saw people on the elevator hauling linens up in trash bags. We had to take our trash to a receptacle. After the third night we asked for a cleaning, as policy states, and told it would be done. It wasn't. I realize things are different due to Covid but the lack of service was disappointing. FromUS$134 3.9/5101 Reviews We booked to stay When the concert we attended was over. It was very to get off the Interstate and into the parking lot. Staff was very helpful. They made a mistake on our charge, got our reservation mixed up with someone else and charged their room to us. I noticed it on my bank app and went to the front desk. The young lady said she had made a mistake and corrected it immediately. She was super nice. They were remodeling rooms and the ones finished were very nice. I recommend this place. FromUS$98 4.2/5100 Reviews Booked three rooms for one night through Expedia and chose pay at hotel option. Unfortunately, my card was charged prior to check in preventing me from using an alternative payment method. I was told the fine print allows GM this option. First time this has happened to me and we travel often. The hotel lobby refreshments for purchase was severely under stocked, with bottled water being one of the items they were out of. One staff member had a very casual attitude about this while another offered us each a small bottle (8 ounces) they had behind the counter. Small consolation. After check in there were two $25 holds placed on my debit card which the front desk could not explain and claimed they didn’t see in their system (well they are certainly pending on my account), and it was not for incidentals as I used a different card. The room I booked for my parents was on the second floor and they do not have an elevator nor did they ask if anyone had an issue with stairs. This wasn’t good for my Dad that has trouble with his knee. Then the toilet in their room leaked the entire time. The tub in my sons room was less than clean. The comforter on one of the beds in my room was stained. My keycard did not work - my child and husband were escorted by the same young lady that was casual about not stocking water back to the room where I was waiting outside the door, we were let in and I was asked to show my ID. What?!?!? There was no staff change, these were literally the same staff members in duty when we checked in less than one hour ago, and asked about water two minutes before. Last but not least, the carpet in the common hallway was damp and smelly. We would never recommend this hotel to anyone because it’s the little things that matter and they have more than missed the mark. Pros - They were moderately priced, in a good location, overall cleanliness was satisfactory. FromUS$77 4.6/5101 Reviews After reading several reviews, I was reluctant to book at this hotel; HOWEVER, my family stayed for five days and LOVED it. There were several things to point out as being well above average. The staff was fabulous. Anything that we asked had a prompt and courteous response. Our room was clean and had plenty of room, and it had a great view of the river. The breakfast was good [we have been used to COVID breakfast options at other hotels, so we thought the options were great!]. The onsite restaurant was also very good. Along with the staff, the Valet team was the BEST! Austin, Jay, Tyson, and Christian provided exceptional service, considering we had a bass boat and needed extra parking. Every time we arrived at the hotel, both the hotel and the valet staff were asking about our day and if there anything we needed. They provided local suggestions for restaurants and excursions. During one of the days, I received a personal phone call about the maintenance staff requesting to enter my room. They had discovered a leak and since we were not in the room, they requested permission (which they do NOT have to do) and informed me of the situation. They left a Twix candy bar with their apologies for the inconvenience and to let us know the problem was ”TWIXED!” What a team! My family and I are returning to Chattanooga in a couple of weeks and we will be staying at this hotel again. FromUS$166 3.6/5104 Reviews This is a great place to stay. Hot breakfast and also cold items. Fresh fruit was also available. Staff went over and above to accomodate us when our room keys did not work after we got our luggage in the room. They put us in a room right across the hall from our original room! Our bed was very comfortable. I would not hesitate to stay here again if in the area. Close of many eating choices for lunch and supper. FromUS$53 4/5101 Reviews After a long day of traveling I dropped off my luggage, turned on the air in the room because someone had turned it off, grabbed my Hilton rewards credit card card, and went to the bar. After a brief conversation with the bartender trying to decide what I would have, she informed me she could not serve me without my id. I said lady I am 50 freaking years old. And I'm staying here and I'm a diamond member. She said it is the hotel rule. I said well it isn't worth it to me to walk back to my room and get a card and come back. I was on the elevator with a guy that had snacks in his hand and said he left his beer downstairs for the same reason. He said he told them the same thing, I'm over 50 years old this is ridiculous. It's funny because my husband and I were actually discussing bringing our grandchildren to this area and thought this might be a cool hotel but I think we might choose a different one. It's a good location, but the customer service isn't what I'm used to for a Garden Inn. FromUS$185 4.5/5102 Reviews Our stay at Home2Suites was very enjoyable from check in to check out. We were there for four days. We were greeted by Deidre upon check in. She was quite pleasant and personable. Unfortunately once we got to our room it smelled of dog and not very fresh. We asked to be switched to a different room. Deidre was very accommodating and assisted us in finding another one. She was so patient and kind. Upon day three we spoke with Morgan and asked for our room to be cleaned. She stated that she would get in touch with Housekeeping and make sure it was taken care of. We returned from a late lunch to a very clean room. Housekeeping did an awesome job and Morgan delivered! We also requested additional towels and washcloths which were provided right away. The location of the hotel was close to most places, shopping, restaurants and local attractions. We will definitely stay here again when in Chattanooga. As a Hilton Honors member I was very pleased. Thanks for a great stay! FromUS$163 4.2/5100 Reviews The room was spacious -- one king bed -- and very comfortable. The bed was very comfortable. It was clean and the staff was very friendly. Breakfast was very basic, instant oatmeal and small muffins with a breakfast bar - also juice and coffee. We were on the fourth floor. It was quiet and nice. Parking and check in were both quick and easy. Taxes made the overall cost a little high, but well pleased with the room. FromUS$98 4.5/5102 Reviews Had everything except an iron and an ironing board, But they did have a clothing steamer so I guess that may have worked ..🤔 FromUS$131 FAQ about Hotels near I-24 Welcome Center
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Hotels in chattanooga tn near i 24
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