First time job seeker call center resume sample no experience

No experience = no or few job opportunities – true or false?

Definitely false!

It is an undeniable fact that you do not always need the experience to be considered for a call center job.

If this were so, no one without experience would be hired, and the world would soon run out of experienced people!

There are some job openings that are particular to new graduates only. In fact, there are many opportunities out there that one can bag even if one does not have experience in it.

So if you have just graduated from high school, or want a change in career, all you need is a well-organized and written resume, and you can go places!

But if you have no experience in hand, what can you write in a call center agent resume?

There is no rule that says that a resume has to be full of information about past experiences.

A resume is a body of information that includes not just experience but call center skills, qualifications, accomplishments, and of course, education.

Relying only on experience is not fair.

• Call Center Agent Cover Letter No Experience

Here is a resume sample for a call center agent position with no prior experience in hand.

Call Center Agent Resume No Experience

Bridget Jones
41 Victory Road 
Coventry, RI 70252
(000) 907-5417 
bridgejones @ email . com

CALL CENTER AGENT

Bringing extreme passion and energy.

OBJECTIVE
Self-motivated, enthusiastic, and hardworking call center agent with solid skills in connecting with people in person and over the telephone. Highly efficient and energetic, eager to provide exceptional services to the callers of ABC Company.

HIGHLIGHTS

1. Proficient in handling inbound telephone calls by providing information to customers, according to established protocols.
2. Skilled in making outbound calls to provide potential customers about the company’s services and products.
3. Adept at following communication scripts when handling customers’ problems and queries.
4. Familiar with identifying customers’ requirements and providing alternative solutions to their problems.

CORE SKILLS AND KNOWLEDGE
• Needs Identification • Upselling
• Courtesy Calls• Relationship Building
• Order Processing • DND Lists
• Records Maintenance • Ticket Generation

EDUCATION
High School Diploma
Coventry High School, Coventry, RI

Accomplishments

• Made the Dean’s List 4 times in a row for being a model student in both academics and extracurricular activities.
• Chosen to provide assistance with a huge school project, out of 58 other students, owing to an exceptional academic record.

VOLUNTEER EXPERIENCE

Volunteer 
Mind Bridges, Coventry, RI
2/2021 – 8/2021

• Learned how to make outbound calls to existing and new customers to provide them with information on the company’s products and services.
• Generated leads and provide detailed information about them to call center agents/sales agents to follow up on.
• Compiled lists of existing customers that may be interested in upgrading their products and/or services.
• Assisted call center agents in resolving issues by providing them with insight on resolutions.

LANGUAGES
English: Reading, Writing, and Speaking
Spanish: Full command of Verbal Spanish

COMPUTER SKILLS

• CRM Software
• MS Word and Excel

“I am enthusiastic to excel in the customer service field”

Superior references available on request

Writing a resume for your first job and submitting an application with no experience can be a scary prospect.

You may have no idea how to start your resume, list your job skills, or choose a resume format.

You may be wondering how you’re even supposed to write a resume if you can’t list professional experience. But we all have to start somewhere, and employers know it. There are many ways to highlight your value as a candidate without a hefty work experience section.

In this article we’ll show you how to make a resume with no experience by giving you the resume guidelines you need, including several examples, and providing free templates for you to use.

Let’s get started.

How to write a resume with no experience

Are you ready to learn how to make a resume without experience? Watch the following video to see our resident career expert Chloe break down everything you need to know:

Here’s how to write a resume when you have no formal work experience, step-by-step:

1. Choose the best format and style for your resume

When you’re writing a resume with no experience, you should pick a resume format and style that highlights your strengths (and downplays your weaknesses).

Resume format options

If you want to stick with a traditional format, use a chronological resume. This is the format most commonly used by job seekers, and details work history from most recent to least. In most situations, this the best resume format to use.

If you don’t have any professional experience, you can modify your resume by substituting the work experience section with a “relevant experience” section and list details like volunteering, internships, or extracurriculars.

However, if you’re switching careers and don’t have experience in the field you’re transitioning to, you can put more emphasis on your skills by using a functional resume. The functional resume format offers an alternative way to showcase your experience by categorizing it according to specific skills.

So, for example, you could list the skill “sales”, and then use bullet points to provide examples of times you’ve demonstrated your sales skills (at a school bake sale, perhaps).

Here’s an example of what that might look like:

Relevant Skills

Sales

• Sold 100 pastries at a school bake sale, raising $200 for a senior class trip
• Assisted in hosting a school auction to generate funds for new equipment, including new computers and software packages
• Took volunteer shifts each year in the Climate Cause booth at Creek Festival to raise money for local environmental clean-up efforts

Pick an appropriate style

Once you’ve decided on a format, consider what style resume to choose. There are hundreds of resume templates available, but you need to find one that is appropriate for the job you’re applying for and makes your experience shine.

Should you choose something more traditional and formal, or something more casual and modern? The answer depends largely on what type of job you’re applying for.

If you’re applying for an internship in a traditional field (at a law or accounting firm, for example), then it’s best to stick with a simple and traditional resume with a minimalistic design.

If you’re applying for a job at a tech start-up or in a very creative field, you can opt for a more modern resume design that has some added graphics or visual elements.

Doing some research on the company and getting a feel for the work culture before you apply can help you decide what style will be a good fit.

2. Write a strong summary for a resume with no experience

While researching how to write a resume, you probably read about the benefits of including a resume summary.

Your resume summary is an introduction to employers that highlights your qualifications and relevant background for a specific job. Thankfully, even without experience, you can still write one.

If you picked up relevant skills during school or studied something related to the job, for instance, you can include it in your summary.

Here’s an example of a computer science major’s resume summary — note how they only include skills honed in school, and don’t mention work experience:

Resume Summary Example

Computer Science major seeking to leverage my experience in robotics, Javascript, C+, and C into a role as an Engineering Intern at Popov Technology. A highly motivated worker who is passionate about the future of computer technology and engineering.

3. Substitute work experience with other sections

Job hunting can feel impossible when you don’t have work experience. How are you supposed to write an entire one-page resume with no experience?

Fortunately, many recruiters are looking for more than just formal work experience. Other things you can put on your resume to help you land work include:

• Relevant skills
• Life experiences (school, coursework, internships)
• Your educational background

A combination of these elements can help you demonstrate how you’re still an excellent fit for the job.

Here are six alternative resume sections you can put on your resume to impress employers:

Internships

Internships technically do count as work experience, even if they’re unpaid, so you can list them in a professional experience section as you would a paid job.

Here’s how to put an internship on your resume:

Research Intern
Green Energy Tomorrow
May 2021 – December 2021

• Maintained excel data spreadsheets, updating all new outreach contacts, photo accreditation details, and updated website pages
• Grew knowledge of SEO through content writing for website blog
• Transcribed interviews to include as written online content

Volunteer work

Adding volunteer work on your resume shows employers that you’re motivated and passionate, both qualities that make a great employee.

To list volunteer work, start by listing your position (volunteer), followed by the organization and dates you volunteered.

After this, you can detail your experience with a few bullet points.

Here’s an example:

Volunteer
Denver Food Rescue
July 2021 – Present

• Rescue and redistribute food from our community partners around Denver each week by bicycle, reducing food waste and minimizing C02 emissions
• Create and share content across organization’s Instagram, Facebook, and TikTok accounts as a Social Media Ambassador

Extracurricular activities

If your extracurriculars are relevant to the industry you’re applying to, they can help to strengthen your resume and demonstrate your abilities.

Some particularly good types of extracurriculars for your resume are:

Student government: Being a member of the student government shows that you have leadership abilities as well as experience prioritizing, participating in meetings, and maybe even public speaking.

Club president: As club president, you’ve likely been in charge of planning and scheduling events, delegating, and communicating with club members.

Language club: Even better than listing a language in your skills section is relaying your experience participating in a club. Being able to speak a second (or third, or fourth) language is always a valuable asset.

Arts: Any artistic endeavours that you participate in, whether it’s theater or painting, demonstrates that you’re a creative individual with a unique perspective. Creativity is a valuable soft skill to include on your resume.

Sports: Participating in sports is a great indicator of drive, motivation, and physical endurance. Being a member of a sports team also requires several soft skills such as teamwork and communication.

You can list extracurriculars in a relevant experience section, or as part of an education or achievements section.

Here’s an example of how to put an extracurricular activity on your resume:

Debate Team
Washington High School

• Wrote and delivered 50+ compelling speeches to audiences ranging in size from 100–1000 people
• Winner of the National Debate Tournament in 2021

Awards

Receiving an award is a sign of distinction and shows that you’ve been recognized for your standout achievement or performance. If you’ve received any awards, feature these on your resume to impress employers.

If you’re writing a student resume with no work experience, you might have some academic achievement awards to include. You can put them in your education section, or make a special section for awards on your resume, even if it’s just to display one.

Here’s an example:

Awards

Recipient of the 2022 Award for Excellence in Volunteerism
Colorado Association for Engaged Volunteerism

Projects

Listing projects on your resume is a very versatile way to showcase some relevant experience that will make you stand out to employers. Projects to include could be school projects or personal projects.

For example, if you’ve been working on a website, building a niche social media following, or teaching yourself how to code, these are great skills to share with hiring managers.

Here’s an example of how you can list an academic project on your resume:

Education

University of Maryland
Bachelor of Science in Psychology
May 2021

Capstone project
Psychological Impacts of the Adoption Process on Pre-Adolescent Youth

• Studied a group of 100 adoptees over the course of 9 months, during the adoption process and transition period
• Analyzed data from monthly surveys to evaluate participants mental states

If you want to showcase a personal project, you can do it like this:

Projects

bakingwitherica.com
April 2020 – Present

• Prepare hundreds of pastires, finding the perfect ingredients and recipes to share with my readers
• Use strategic SEO to increase organic traffic and boost CTR
• Build, design, and maintain the website for optimal user experience

Hobbies and interests

Including hobbies and interests on your resume can give employers some extra insight into your personality, what motivates you, and what skills you possess.

It’s best to include interests that are relevant to the job you want. For example, if you’re applying to an internship as a tech start-up, include your tech-related hobbies and interests. These could be coding, website development, Figma, Adobe Photoshop, or other similar technical skills.

Showing an employer that you have these relevant interests lets them know that you’ll be a motivated employee.

You can include your hobbies and interests in a dedicated section, like this:

Hobbies and Interests

• HTML
• Figma
• Adobe Photoshop
• Photo editing

4. Describe your educational background

As a job seeker without professional experience, your educational background is likely your strongest job qualification. This is especially true if you’re writing a college freshman resume or recent college graduate resume.

One approach to highlight this background is to describe your relevant coursework first, like this:

You also need a resume education section, regardless of whether you want to mention your relevant classwork. And because you’re applying for your first-time job, it’s okay to make this section longer to fit your academic experiences.

Expand your education section by mentioning any student committees you were part of, and any scholarships, awards, or honors you were awarded, like being on the dean’s list.

Additionally, include your GPA on your resume (if it’s over 3.5) to further emphasize your work ethic and potential.

These details are helpful for recruiters and hiring managers, and give them another way to assess your resume other than work experience.

Here’s an example of a smaller resume education section taken from a resume for a student with no work experience:

Graduate Studies

UCLA – Los Angeles, California

M.S. in Computer Science (Graduated 2016)

California Institute of Technology – Pasadena, California
B.S. in Electrical Engineering (Graduated 2010)

5. Showcase your relevant skills

Writing a strong resume skills section will set you apart in your job search and increase your chances of landing an interview. However, if you’re like most no-experience job -seekers, your technical skills may be limited.

In this case, use your resume to highlight the soft skills you’ve acquired throughout your life. Soft skills (such as interpersonal skills or communication skills) are applicable for nearly any industry, and are universally valued by employers.

Here are some examples of soft skills:

• Critical thinking
• Communication skills
• Leadership skills
• Teamwork skills
• Organizational skills
• Positive attitude
• Assertiveness
• Time management skills
• Problem-solving skills

You might also possess some relevant hard skills to showcase. These are technical skills gained through hands-on experience or training. Showing employers you possess relevant hard skills will strengthen your resume and set you apart from other entry-level candidates. List these in your skills section along with some of your soft skills.

Here are some examples to include on your resume:

• Customer service skills
• Research
• Mathematics
• Language skills
• Computer skills
• Writing
• Sales skills
• Social Media
• Video editing
• Photo editing

6. Format your resume properly

The right resume formatting makes your resume easier to read and highlights your most marketable skills and experiences.

Here are three tips to help better format your resume when you have no experience:

• Don’t center any of your text. All of the text on your resume should be aligned to the left. This makes your resume easier to read because the eye naturally returns to the left side of the page after reading a line. Note that a good free resume builder can quickly take care of these formatting details for you.
• Change “work experience” to “relevant experience.” If you’ve never held a job, make your experience section more general. This way, you can include information about extracurricular activities, volunteer work, or relevant coursework on your resume.
• Use digits when writing about numbers. Make your resume easy to read by using digits (i.e. 15% instead of fifteen percent).

7. Customize your resume to each position

With no experience, your best chance of getting an interview is to target your resume to the specific job you want. Check out their listing for the position, and see what skills they’re looking for. From those skills, take the ones you have and place them in your skills section.

You can also reuse some of the language elsewhere in your resume, like in your resume summary or experience section.

Fitting these skills into your resume is important because many companies use applicant tracking systems (or ATS) to scan for resume keywords. This helps them filter large quantities of applicants and determine which ones are worth evaluating further.

If you make an ATS-friendly resume, you set yourself up for success against candidates who might have more experience than you.

First-time resume with no experience samples

When you need to know what to put on a resume with no experience, it helps to look at some examples to see what others have done.

Here are two resume examples for students with no experience to help give you some ideas:

Resume for student with no work experience example

If you’re a student with no work experience, here’s an example that shows how you can use your education section to demonstrate your hirable skills:

Download This Free Template

Resume for internship with no experience example

If you’re applying for an internship, this example can help give you some ideas for ways to show your relevant skills:

Download This Free Template

Resume template with no work experience

To help you get started on your resume with no experience, here’s a resume template that you can use to help you write your own:

YOUR NAME

123 Street Name, City, State, 01234

(xxx) xxx-xxxx

OBJECTIVE

Use 3-5 sentences to highlight your relevant experience, skills, and qualifications. In the last sentence, describe how you plan to use your skills in the role you’re applying for.

EDUCATION

University
City, State
Degree

Graduation Month and Year
GPA: 0.0/4.0 (only include this if it’s above a 3.5)
Honors: summa cum laude

Relevant Coursework:

List any courses you took that are relevant to the position you’re applying for

• Optionally, use 2-3 bullet points to describe what you did in the course

RELEVANT EXPERIENCE

Relevant Experience #1 

City, State
Start Month and Year – End Month and Year

• Use 3-5 bullet points to describe your experience
• Start each bullet point with an action verb (like “assisted, collaborated, or organized)
• Include numbers to quantify your experience where possible

Relevant Experience #2 

City, State
Start Month and Year – End Month and Year

• Use 3-5 bullet points to describe your experience

HARD SKILLS

• List 3-5 hard skills

SOFT SKILLS

• List 3-5 soft skills

AWARDS & ACHIEVEMENTS

Award Name, Month and Year Received
Awarding Body

• A brief description of what the award is and why/how you won the award

Achievement Name, Month and Year

• Describe your achievement and how you accomplished it

Write a matching cover letter

When you’re writing resumes without work experience, it can be difficult to know how to best showcase your strengths as a candidate. One way to make your application more compelling is to include a cover letter.

It can sound daunting to write a cover letter for the first time, but think of it as a way to introduce yourself to potential employers. The cover letter is an opportunity for you show some personality and tell employers what makes you the right candidate for the job.

Here are ten cover letter tips to help you land the job:

1. Use a matching cover letter template.
2. Include your name and contact information at the top.
3. Address your cover letter properly.
4. Keep it to less than a page.
5. Use your cover letter to add new information or perspective, not to rehash everything that’s already on your resume.
6. Open with an introductory paragraph that explains your interest in the position and how you found out about it.
7. In 2-3 body paragraphs, describe your relevant experience, highlight your achievements, and explain what makes you qualified for the position.
8. Include a call to action in your closing paragraph, for example: “contact me at (xxx)xxx-xxxx to further discuss how the position will be a good fit”.
9. Thank the hiring manager for their time.
10. Use a professional sign-off by ending your cover letter with “Sincerely,” followed by your name.

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