The agent at the desk scared me into buying the tolls coverage even though there were no tolls where I was driving. I spent about 30 minutes going through all the phone trees trying to get this corrected. Disappointed in the lack of service in the phone trees and an agent lying to me. Finally got it fixed at the desk at the airport. I was lucky as I had time before my flight. Find it discouraging that someone behind the counter would lie.Reviewed Oct 11 2022 Show review from I ended up using Dollar after Hertz canceled my my reservation on my pick-up date because they didn't have a car available. My rental with Dollar went smoothly and a clean, low mileage vehicle was ready for me at the pick-up appointment.Reviewed Oct 4 2022 review from We had to wait 30 for the car to be washed and deliveredđ„đ„Reviewed Sep 23 2022 review from Such friendly and helpful service above and beyond expectations. Absolutely recommend.Reviewed Aug 31 2022 review from I made reservations through Kayak and then called their customer support line to confirm my rental. I made sure they understood that the drop off location was different from the pick up. They confirmed and even helped me change the pick up time. I arrived to pick up the rental and they did not have any cars and said they wouldn't have any for a couple of days. I asked if they could help me in anyway or find an alternate location because I needed to get home to my daughter and had three flights cancel the days before. She told me they had a car BUT i had to produce a return plane ticket for that car. I wasn't coming back.. clearly because the drop off location was different. The woman was rude and unapologetic. I was stranded and had to stay at the car rental center for about 8 hours until I was able to find different ways to get home. I will absolutely never ever do that again.Reviewed Aug 16 2022 review from I like that we got the one way car last minute and affordable. Friendly staff .Reviewed Aug 2 2022 review from âMaintenance requiredâ warning came on while driving. Car didnât break down, but was a little worrisome that it would while out in desert.Reviewed Aug 1 2022 review from I booked my car with my master card and at the counter the person helping me miss typed my card number and i kept telling him he had the wrong number but he insisted that my card was no good and wanted my debit card.. was stuck arguing with him for over two hours for a car i booked months in advance.Reviewed May 24 2022 review from I showed up to pick up my rental and was turned away because they said they were closing even though it was not closing time yet. The worker said I could cancel online. I tried and could not. They charged my credit card already. I had to rush and find another rental. So, I ended up paying for a car rental I never got. Horrible business! Never again.Reviewed May 16 2022 review from Pick up wait time was too long. Need more staffReviewed May 11 2022 review from We had to wait in line for over an hour to get our car.Reviewed May 8 2022 review from The first 3 cars I chose, I could not check out because they needed oil changes. The staff was rude, and refused to take blame that they didnât service their cars in time. My trip was delayed as a result of it. I had to choose the car I didnât want. I wound up wasting more money on gas and being uncomfortable. The car wasnât even cleaned prior to being checked out. I rent cars often, and I have never experienced anything like it.Reviewed Apr 25 2022 The location was overbooked so we had to wait for a car even though we had a reservation. Poorly understaffed.Reviewed 5 Dec. 2022 review from The office was closed before 3:00 pm, the location was difficult to find, they had no cars available and ended up having to pay way more through another rental agency. Worst rental experience of my life 0/10Reviewed 2 Nov. 2022 review from The agent at the desk scared me into buying the tolls coverage even though there were no tolls where I was driving. I spent about 30 minutes going through all the phone trees trying to get this corrected. Disappointed in the lack of service in the phone trees and an agent lying to me. Finally got it fixed at the desk at the airport. I was lucky as I had time before my flight. Find it discouraging that someone behind the counter would lie.Reviewed 11 Oct. 2022 review from When we arrived they said they donât have the car for us and we need to pay more to get another car⊠after we refused to pay more then they said oh we have the car ready. They said the gas tank is 7/8 full and must bring it back the same otherwise will be charged $200 but when we got to the car it was only 1/4 full⊠try to call them but it would go to machine and no one we could talk to⊠the carâs USB didnât work and we couldn't charge our phone while driving ⊠never again âŠReviewed 6 Oct. 2022 review from I ended up using Dollar after Hertz canceled my my reservation on my pick-up date because they didn't have a car available. My rental with Dollar went smoothly and a clean, low mileage vehicle was ready for me at the pick-up appointment.Reviewed 4 Oct. 2022 review from Sistem was down when I picked up it took 45 min to get my rentalReviewed 28 Sep. 2022 review from We had to wait 30 for the car to be washed and deliveredđ„đ„Reviewed 23 Sep. 2022 review from I reserved a sedan (family of 4 adults- 4 door car) to drive from Las Vegas to Salt Lake City, Utah, from sept. 1 to sept. 11. 2022. When I went to the Dollar Office in Las Vegas they had a coupe car (2 door) for me. To upgrade my reservation, they told me it would cost $10.00 extra per day. I paid in advance for the car rental $368.28 for 10 days in Aug. 06. With the upgrade I ended paying $471.83 extra charge for a total of $840.11 My advice: never rent a car with a third party company like Kayak and the service with Dollar Rent-a-car was awful and mediocre.Reviewed 13 Sep. 2022 review from The rental was for a cargo van but we were given a small box truck with no locks. It was too tall for the airport arrival area and we had to back it up which created a nightmare traffic jam. We also had a minivan rented but weâre given an SUV.Reviewed 7 Sep. 2022 review from Such friendly and helpful service above and beyond expectations. Absolutely recommend.Reviewed 31 Aug. 2022 review from Pickup location was a bit inconvenient, but overall car was fine, service was fine at the location, but it was difficult to get a hold of them by phone. Also the location we went to was Hertz, but I think it's also Dollar?Reviewed 29 Aug. 2022 review from I made reservations through Kayak and then called their customer support line to confirm my rental. I made sure they understood that the drop off location was different from the pick up. They confirmed and even helped me change the pick up time. I arrived to pick up the rental and they did not have any cars and said they wouldn't have any for a couple of days. I asked if they could help me in anyway or find an alternate location because I needed to get home to my daughter and had three flights cancel the days before. She told me they had a car BUT i had to produce a return plane ticket for that car. I wasn't coming back.. clearly because the drop off location was different. The woman was rude and unapologetic. I was stranded and had to stay at the car rental center for about 8 hours until I was able to find different ways to get home. I will absolutely never ever do that again.Reviewed 16 Aug. 2022 Is dollar or enterprise better?Dollar is "business class" and Enterprise is leisure. Supposedly Dollar then should have newer, better vehicles. However, overall ratings of all the rental car companies according to Forbes Magazine, has Enterprise rated number 1. That said, I'd go with the cheapest price.
Is it better to book a rental car online or at the airport?Outmaneuver Fees and Industry Quirks
For example, cars rented at the airport are almost always more expensive because of added taxes and fees. Rent at an off-airport location and you could save 20 percent or more.
Is dollar cheaper than Hertz?Hertz and Dollar both price match. If you find a better price outside of their websites, both companies will give you an additional 10% discount on that rate.
Is Dollar car owned by Hertz?In November 2012, Dollar, along with sister company Thrifty Car Rental, joined the Hertz family of brands following Hertz's acquisition of Dollar Thrifty Automotive Group, Inc.
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