CCLD Complaint HotlineIf you see something, let us know! Show
To file a complaint regarding a state licensed community care facility or child care facility visit our Complaint Hotline Page for contact information and more. CCLD Services and NotificationsQuick Links
Make a ComplaintTo file a complaint regarding a state licensed community care facility or child care facility, call or contact us using the options below: Phone: 844-LET US NO (844-538-8766) Remember, when you report suspected violations, you not only protect individuals in care facilities, but also perform a service to your community. How can I file a complaint regarding a facility, a facility licensee, or a facility staff person? Community Care Facilities (Licensed by the California Department of Social Services)
24-hour nonmedical care and supervision:
Health Care Facilities(Licensed by the California Department of Public Health)
Who do I contact for complaints against Community Care Facilities?First, try to resolve minor concerns or differences with the provider. If your concerns are still not addressed and you believe that the provider is breaking licensing laws, a complaint should be filed. Please contact us using the options above. Your identify as the Complainant will remain anonymous unless you give us permission to use it. If you believe there is physical or sexual abuse involved, you should also report it to local law enforcement. How will my complaint be handled?The Department, parents, guardians of clients, Licensees, and providers all play a role in protecting the health and safety of clients at licensed Community Care Facilities. The complaint process is an important tool to help monitor the provision of licensed care and ensure that Community Care Facilities meet health and safety standards as required by law.
In the interim, should you have any questions or concerns, you may contact the local licensing office. REMEMBER: WHEN YOU REPORT SUSPECTED VIOLATIONS, YOU NOT ONLY PROTECT INDIVIDUALS IN CARE FACILITIES, BUT ALSO PERFORM A SERVICE TO YOUR COMMUNITY. COMMUNICATION WITH COMPLAINANTS, FREQUENTLY ASKED QUESTIONS (FAQ) What is the role of Community Care licensing in California?The Community Care Licensing Division's (CCLD) mission is to promote the health, safety, and quality of life of each person in community care through the administration of an effective collaborative regulatory enforcement system.
How do I find out if a daycare is licensed in California?Anyone searching for child care has the right to child care licensing information, including substantiated complaints and access to any public files pertaining to licensed facilities. To access these files, call California Community Care Licensing at (424) 301-3077, (323) 981-3350 or (951) 782-4200.
How much does a child care license cost in California?The orientation fee is $25.00 per person for Family Child Care Homes and $50,00 for all other licensing categories (except Foster Family Homes, which continue to have no fee).
Who licenses assisted living facilities in California?ASCP regulates adult and elderly care facilities to ensure licensees are properly providing for the health and safety of the residents.
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