Updated: October 17, 2022 Show
Jobs for customer service representatives are expected to decline by 2% over the next decade, says the Bureau of Labor Statistics. Since entry-level positions require only a high school diploma or equivalent, the shrinking customer service representative market will likely become more competitive. That’s why having a strong cover letter is an important step in crafting your application. If you need help improving your customer service representative cover letter, download one of our four cover letter examples. Below you’ll find cover letter templates for a range of experience levels in customer service and some useful tips to help your cover letter outshine those of other applicants. Steffany Miles January 1, 2021 Jacob Willoughby Dear Mr. Willoughby, I am excited to see your opening for a Customer Service Representative position because I have the skills and drive that your team needs. As a goal-oriented recent high school graduate, I have a team-player attitude and thirst for learning what you and your customers will appreciate. Your job ad mentions that your ideal candidate is customer-focused and has high energy and solid computer skills. My high school and volunteer experiences have prepared me to meet
your criteria, as these achievements indicate: I’d love to discuss the Customer Service position with you in detail. I look forward to sharing how I can help you raise the bar of customer excellence even higher. Please contact me at
your earliest convenience to set up an interview. Best regards, Steffany Miles P.S. I look forward to telling you about my creative and effective methods to reduce bullying at the Boys & Girls Club. Britt Gaines January 7, 2021 Amber Louis Dear Ms. Louis, As a Hotel Guest Services Representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services. I’ve garnered a reputation for effective communication, efficiency, proactivity and complaint resolution. I’ve also increased my proficiency with cash handling, customer management software, and MS office. Please consider these achievements and how your organization can benefit from my proven experience and commitment to excellence:
I am available to meet with you virtually or in-person to discuss how I can align my skills and goals with your company’s mission of providing professional, personalized service that exceeds expectations. Please contact me to set up an interview at your earliest convenience. Sincerely, Britt Gaines P.S. Please let me explain how I resolved a misunderstanding with a celebrity at my hotel and won more clients as a result. Greg Burgess Natalia Wingate January 8, 2021 Dear Ms. Wingate, Being rated as the top San Francisco customer service representative in my organization in 2020 was my proudest career achievement to date. I hope to demonstrate the same excellent performance level in a role at Nordstrom. As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos. My most significant career achievements so far include:
I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you. Sincerely, Greg Burgess P.S. I would love to tell you how I achieved a steady five-star customer satisfaction rating for the last three years. Elizabeth Hernandez January 8, 2021 Ariel Wisler Dear Ms. Wisler, My twelve-year tenure as a customer service representative for Primary Bank has benefited banking clients and managers. I was recognized for my customer service skills by being named twice for “Employee of the Month” during 2020. I believe this resulted from my diligence in offering outstanding customer support and my consistent work ethic. HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. HD Bank also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:
I am looking forward to discussing in more detail how my prior call experience and customer service skills can boost HD Bank’s customer satisfaction ratings and new account statistics. Please feel free to let me know the most convenient time to talk. Sincerely, Ariel Wisler P.S. I’d love to share more details about how I encouraged all my staff to obtain CCSR certification. Customer Service Representative Cover Letter ChecklistA great customer service representative cover letter contains five key elements: 1. Heading. Use a stylized template to emphasize this information. Make sure to include the following in your heading:
2. Salutation. Use the hiring manager’s name (not “to whom it may concern”) — e.g., Mr. or Ms. [Last Name]. If that information is unavailable, use “Dear Hiring Manager” instead. 3. Introduction. Write an opening paragraph that boosts your appeal and demonstrates your interest in this particular job. 4. Body paragraphs. Include a couple of paragraphs detailing your relevant professional experience, skills, and education. Consider bulleting your selling points to make them easier for the hiring manager to review. 5. Closing section. Close your cover letter with a definite call to action (CTA) — ask the hiring manager to follow up with an interview. Consider adding a postscript note with an exciting achievement to catch the hiring manager’s eye. IntroductionThe introduction of your cover letter should express interest in the available position. To emphasize your best attributes, include one of the top accomplishments from your resume. Choose quantifiable achievements that demonstrate your qualifications in customer service instead of generic facts about your work experience, such as the number of years spent in customer service roles. Good Receiving a 97% customer satisfaction rate for live chat support was my most exciting achievement while working as a customer service representative for Sportlife. I hope to provide this same support quality to your company and its customers. Bad As someone with four years of customer service experience, I’m highly qualified for your customer service representative position. Body ParagraphsThe body paragraph of your cover letter should capture your enthusiasm for the open position and prospect of working within the broader organization. Be as detailed as possible about why you want the job. The goal is to ensure the hiring manager understands how you’d fit in if given the job. Once you’ve established your interest, provide a list of your relevant accomplishments — some examples are educational degrees or certifications, promotions, and awards for professional excellence. Connect each achievement to something of value you can provide to the new organization if hired. As with the introduction, focus on quantifiable outcomes and avoid giving generic descriptions of past work responsibilities. Good With four years of customer service experience and several Employee of the Month awards, I’m excited to work with a company that values its customers’ desires and needs. My strong communication skills are ideal for a company that emphasizes 24/7 support and understanding customers’ needs. I’m excited to put my skills to use as a customer service representative. Some of my past accomplishments include:
Bad The customer service representative position you listed requires 2-3 years of experience. I have four years of experience in customer service and am very interested in working for your company. Some of the responsibilities in my current position are:
ClosingA great closing should include a CTA encouraging the hiring manager to follow up. This means scheduling an interview using the contact information you provided in the header. Be direct and avoid just thanking the hiring manager for the opportunity. After signing off, listing a final achievement in a postscript sentence is an excellent way to put the spotlight on you. This tip can help generate immediate interest in a scheduled interview, and when so many other job seekers are applying for the same position, even a slight edge matters. Good I’d like to set up an interview to discuss how my customer service experience can help the company provide high-quality support and build its reputation. Please contact me whenever it’s most convenient for your schedule to set up a meet. Sincerely, Jane Doe P.S. I’d love to tell you about how I reduced the churn rate in my last position. Bad Thank you for this opportunity. I’d love to talk about my work history and hear more about the position. Thanks, Jane Doe How do I write a cover letter for a customer service representative?How to write your customer service cover letter in 2022. Highlight your customer service skills. As a customer service specialist, you need both hard and soft skills, but you should emphasize your soft skills. ... . Provide examples of your achievements (with hard numbers) ... . Show your passion for customer service.. How do I write a cover letter for customer service with no experience?How to write a cover letter with no experience. Carefully review the job posting and research the company's website. ... . List your contact information at the top of the document. ... . Greet the reader and introduce yourself. ... . Explain your skills and achievements relevant to the position. ... . Remind them why you're best for the position.. What should a cover letter say examples?There are 2 main topics you need to include in your cover letter: why you're the perfect candidate for the job & why you're passionate about working in the company you're applying to. Most of the content of your cover letter should be factual, without any fluff or generalizations.
How do you sell yourself in a cover letter?Tips for selling yourself in a cover letter. Quantify your accomplishments. ... . Reference your career aspirations. ... . Express your enthusiasm for the job. ... . Limit your content to one page. ... . Request feedback before submitting the application. ... . Include your contact information.. |