Blue cross blue shield medicare advantage customer service phone number

Blue Cross® Blue Shield® of Arizona (BCBSAZ) is contracted with Medicare to offer HMO and PPO Medicare Advantage plans and PDP plans. Enrollment in BCBSAZ plans depends on contract renewal.

BCBSAZ offers BluePathway HMO and BlueJourney PPO Medicare Advantage plans. BCBSAZ Advantage, a separate but wholly owned subsidiary of BCBSAZ, offers Blue Medicare Advantage Standard, Classic, and Plus HMO plans.

You are eligible to enroll in a BCBSAZ Medicare Supplement plan if you are age 65 or older, entitled to Medicare Part A, and enrolled in Medicare Part B, and you live in the plan service area. You must continue to pay your Medicare Part B premiums (and Part A, if applicable), if not otherwise paid for by Medicaid or another third party. During the first six months when you are age 65 and also enrolled in Medicare Parts A & B you cannot be denied a Medicare Supplement plan when you apply for one, regardless of health status.

Health Choice Pathway HMO D-SNP is a Health Plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Health Choice Pathway HMO D-SNP depends on contract renewal. Health Choice Pathway Member Services can be reached at 1-800-656-8991, TTY: 711, 8 a.m. to 8 p.m., 7 days a week.

Blue Cross Blue Shield of Arizona (BCBSAZ) and Health Choice Arizona (HCA) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We provide free aids and services to people with disabilities to communicate effectively with us, such as qualified interpreters and written information in other formats such as large print and accessible electronic formats. We also provide free language services to people whose primary language is not English, such as qualified interpreters and written information in other languages. If you need these services call 1-800-446-8331 (TTY: 711) for BCBSAZ Medicare Advantage or 1-833-229-3593 (TTY: 711) for BCBSAZ Blue MedicareRx (PDP) or 1-800-656-8991 (TTY: 711) for HCA.

Member Services can be reached at 480-937-0409 (in Arizona) or at our toll-free phone number at 1-800-446-8331 (TTY users should call 711). Hours are 8 a.m. to 8 p.m., Monday through Friday from April 1 to September 30; and 7 days a week from October 1 to March 31. Member Services also has free language interpreter services available for non-English speakers.

Birdi, Inc. Part D Services is an independent company providing prescription mail order services.

Spanish (BCBSAZ): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-446-8331 (TTY: 711).

Navajo (BCBSAZ): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-446-8331 (TTY: 711).

Spanish (HCA): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-656-8991 (TTY: 711).

Navajo (HCA): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-656-8991 (TTY: 711).

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Last Updated 04/10/2022

Whether you’re new to Medicare or already have a plan, if you have questions, we can connect you with someone who can help.

Find the right contact

I need to contact about

TTY users: To reach any number listed here, dial 711.

Medicare Plus Blue PPO

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-877-241-2583
TTY users call 711

Representatives are available from 8 a.m. to 9 p.m. Monday through Friday

Weekend hours Oct. 1 through March 31

Our automated telephone system is available 24 hours a day

Medicare Plus Blue PPO
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Order prescription drugs

Need to order prescription drugs? 

PPO members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

Find durable medical equipment

Call 1-877-241-2583

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

BCN Advantage HMO

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-450-3680

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767

Order prescription drugs

Need to order prescription drugs?  

HMO members: Call 1-800-229-0832
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

Find durable medical equipment

HMO members looking for Northwood providers

Call 1-800-667-8496

8:30 a.m. to 5 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

BCN Advantage HMO-POS

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-450-3680

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767

Order prescription drugs

Need to order prescription drugs? 

HMO members: Call 1-800-229-0832
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

Find durable medical equipment

HMO members looking for Northwood providers

Call 1-800-667-8496

8:30 a.m. to 5 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

Prescription Blue PDP

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-565-1770

Representatives are available from 8 a.m. to 9 p.m. Monday through Friday

Weekend hours Oct. 1 through March 31

Our automated telephone system is available 24 hours a day

Medicare Prescription Blue PDP
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Order prescription drugs

Need to order prescription drugs?  

PDP members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

Medicare Plus Blue Group PPO

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-866-684-8216

8:30 a.m. to 5 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

Medicare Plus Blue Group PPO
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Order prescription drugs

Need to order prescription drugs?  

PPO members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

Find durable medical equipment

Call 1-877-241-2583

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

MyBlue Medigap

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-662-6667

8 a.m. to 5:30 p.m.
Monday through Friday

Blue Care Network
P.O. Box 5184
Southfield, MI 48086-5184

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

Legacy Medigap & Blue Cross Medicare Supplement Plans

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-888-216-4858

8 a.m. to 5 p.m.
Monday through Friday

Medigap Servicing
Blue Cross Blue Shield of Michigan
P.O. Box 32626
Detroit, MI 48232-0626

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

MPSERS

Contact information

UAW Retiree Medical Benefits Trust

Contact information

State of Michigan

Contact information

You can find contact information specific to your plan on this website: 

State of Michigan

    Medicare Helpline

    More information

    Call 1-800-633-4227
    TTY users call 1-877-486-2048
    24 hours a day, seven days a week

    www.medicare.gov

    Michigan Medicare & Medicare Assistance Program

    More information

    Social Security Administration

    More information

    Health Plan Advisor

    Choose a plan

    Need help choosing a plan?

    Give us a call at 1-888-563-3307

    TTY users call 711

    Health Plan Advisors are available from 8 a.m. to 9 p.m. Monday through Friday

    Weekend hours Oct. 1 through March 31

    How do I contact Blue Cross Alabama?

    Call 1-855-880-6350 7 a.m. - 6 p.m. Central Time, Monday through Friday. Email Customer Service.

    What time does BCBS of Illinois Open?

    We're open 8:00 a.m. – 8:00 p.m., local time, 7 days a week.

    How do I verify BCBS of Illinois?

    Patient eligibility and benefits should be verified prior to every scheduled appointment..
    Blue Cross Community Health PlansSM (BCCHP) – 877-860-2837..
    Blue Cross Community MMAI (Medicare-Medicaid Plan)SM – 877-723-7702..
    Blue Cross Medicare AdvantageSM – 877-774-8592..

    How do I cancel my Blue Cross Blue Shield insurance in Oklahoma?

    If you want to cancel our off-Exchange plan, we can process that cancellation for you. Call Customer Service at 1-800-538-8833. You can also log in to your Blue Access for Members account and send us a secure email message. A policy will also automatically be cancelled for nonpayment if you don't pay the premium.