Do you want to start your a career in the hospitality sector? We have simplified the application process for your guys making it easy to get any role with minimal effort regardless of your experience but you need to be 18 years of age minimum. Secure a post today in any 4 or 5 star hotel any where with our interview questions and answers guide that comes with customizable CV built to enable get that job.
What would you get?
This document comes with an in build CV template that would require you to customize it. It gives you 2 years experience enabling you to automatically apply to any company immediately. In addition to that, you would also have a question pack with answers that would enable you prepare and pass any coming interviews.
Most asked Interview receptionist questions in the Hospitality sector in 2022?
1. Tell me about yourself and why would you make a great receptionist for our company?
2. Tell me what's the role of a receptionist involves and how do you plan to carry out your tasks on a daily basis?
3. Give me details of the your experience as a receptionist in your previous role?
4.Being able to demonstrate and deliver outstanding customer service is a very important aspect of this role. Can you describe a time when you went out of your way to help a customers?
5. How would you deal with a complaint over the telephone whilst working as receptionist?
6. Whilst working, a frustrated customer parked their bags and came down asking for refund because they were no satisfied with room. What would you do in such a situation?
7. Telle me the process you would go through whilst dealing with a difficult or frustrated customer?
8. Whilst working, someone telephones you to make a complaint at 4:55pm just before you are about to finish work for the day at 5pm. What would you do?
9. Which system did you use in your previous organizations?
10. When have you worked as part of a team to complete a difficult task?
11. Room service colleagues rings you to open card credit, and no colleague is around, what do you do and how do you go about it?
12. Describe a time when you went out of your way to help a customer?
13. Where do you see yourself in the 2 years
14. How would you deal with rude, unhappy and frustrated customers?
15. What are our current salary expectations?
How to Respond to Interview Questions for Receptionist
If you are applying for a receptionist job in Northern Ireland, it is essential that you showcase your people skills. As you are the first point of contact for a company’s customers, you are effectively the ‘face’ and ‘voice’ of the organisation. When seeking a qualified receptionist, hiring managers analyse the personality of interviewees, which is every bit as important as their qualifications and experience.
Get Receptionist Jobs delivered directly to your inbox. Click the button to start applying to Receptionist Jobs.
Apply for Receptionist Jobs
If you have created a receptionist CV and cover letter that has been tailored to the job description, there’s a good chance that you’ll get called in for an interview.
Let’s dive in:
5 Receptionist Interview Questions and Answers
Hotel Receptionist Interview
Questions
Office Receptionist Interview Questions
Medical Receptionist Interview
Questions
Tips on How to answer Receptionist Interview Questions
Let’s provide a few examples of questions you may be asked.
5 Receptionist Interview Questions and Answers
1 – How Do You Keep Your Daily Schedule Organised?
If you are an experienced receptionist, you know that the number of visitors you meet and greet in this front of house role dictates your overall schedule. It is important to state that you create a flexible schedule to ensure you combine the all-important duty of greeting and assisting customers with the normal day-to-day duties.
2 – What Are the Qualities of a Good Receptionist?
Arguably, the most important quality of any successful receptionist is communication skills, along with a friendly and positive attitude. In many cases, you are the first point of contact, and your behavior towards visitors will colour their opinions of the entire company, so no pressure! It is essential that you give a fantastic first impression. Organisational skills are also extremely important because a receptionist must deal with several tasks at once.
3 – What Motivates You to do Reception and Administrative Work?
This is merely a variation of questions such as ‘why do you want to work here’ and ‘why did you decide to become a receptionist?’ A good answer is succinct and specific to the role you are interviewing for. As a receptionist, you enjoy the challenge of meeting targets or deadlines, meeting people, and helping customers find what they need. The interviewer is trying to gain an insight into your character with this question.
4 – Tell Me About a Time When You Had an Angry Customer, How Did You Deal with Them?
As a receptionist, there will be times when an irate customer demands to speak to someone from the company. Tell a story of an occasion when an angry person came in and vented their frustration. Explain how you allowed them to express their anger, and only interjected when they had calmed down. Mention that you were able to direct them to the right department. In many situations like this, customers calm down once they get what they want.
5 – Are You Willing to Work Flexible Hours?
When working in reception, you are often expected to work shifts especially if employed by a hotel or large department store. You should already be aware of this and be ready to say ‘yes.’ If you are willing to work overtime, make sure you mention it as well. It is okay to point out that you would need a day’s notice so that you can plan.
Ready to take the next step to becoming a Receptionist? Check these Receptionist Jobs and Apply!
Hotel Receptionist Interview Questions
- How many people did you interact with daily on average in your last role?
- Do you have experience working in a hotel or the hospitality sector?
- Why do you want to work at this hotel?
- Are you available to work night shifts if necessary?
- How do you prioritise clients, deliveries, and calls, along with other pressing issues?
- Tell me about a time when you were able to fulfill an exceedingly tricky guest request.
Office Receptionist Interview Questions
- How many years of experience do you have as a speed typist? What is your typing speed?
- How do you ensure the office’s security protocols are followed?
- What types of software have you used in previous roles?
- If someone gets in touch looking for an individual who is not available to chat, what do you tell the caller?
- In your opinion, what is a receptionist’s ideal relationship with the office?
- How do you deal with extremely busy spells?
Medical Receptionist Interview Questions
- Describe an occasion when you had to deal with an upset patient. Were you able to solve their problem?
- Have you experience in using multi-line phones or a switchboard?
- What are your goals in 5/10 years?
- Describe a situation when you had a conflict with one of your colleagues.
- How would you greet a visitor?
- Outline an occasion when you felt pressurised at work. How did you handle it?
Tips on How to Answer Receptionist Interview Questions
Once you have read the receptionist job description and are getting ready to send your CV and cover letter, please note that you may end up answering competency-based interview questions. In this type of interview, the hiring manager tries to find out how you have used specific skills in previous roles. The interviewer is also attempting to discover how you approach problems, challenges and everyday tasks.
The STAR technique is one of the best methods of answering competency-based interview questions for a receptionist. This technique requires decent storytelling abilities and is a method of outlining how you solved a problem by using your unique skill set.
- Situation: Set the scene and describe the story. In a couple of sentences, describe where you were working, your role, and any other information relevant to the story.
- Task: Outline the challenge or problem you (or your company) faced, and the goal you were hoping to attain. Make sure you explain why this story is relevant to the role you’re being interviewed for.
- Action: What did you do to solve the issue? Mention other people who were involved in the story. While the Situation and Task elements of STAR should be concise, you can elaborate a bit more at this point. Talk about the steps you took, the challenges faced, and the skills you used.
- Result: What was the outcome? It should go without saying that you must mention a positive story! How did your actions result in a positive outcome? Now is a good time to mention numbers because few things capture a prospective employer’s attention more than tangible evidence.
We hope this article proved useful, and that it helps you prepare for a receptionist role in
Northern Ireland.
FIND OTHER SIMILAR RECEPTIONIST JOBS
- Sales Assistant Jobs
What should I do next?
- View and apply for Receptionist Jobs
- Set up a Receptionist Job Alert
- Learn how to create an attractive Receptionist CV . This article is packed with lots of useful tips and a template!
- Learn how to create an attractive Receptionist Cover Letter . This article is packed with lots of useful tips and a template!
- Learn everything that you need to know about this role with our Receptionist Job Description
NIJobs.com has been helping people climb the career ladder since 2000. Our team is brimming with tips, guidance, ideas and inspiration, seeking to bring you closer to your dream job.