(800) 824-6200 US and CanadaUnited Airlines Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(877) 624-3653
Flight status (From US and Canada)
(872) 825-2032
Carbon Offsetting Program:
(503) 488-5500
US and Canada Areas
United Airlines Emails:
Customer Service
General Info
Carbon offsetting program
Headquarters
Executive Vice President and Chief Operations Officer, Senior Vice President, Chief Customer Officer
Media
United Club
Claim Your Business
More phone numbers and emails Less phone numbers and emails
United Airlines Contact Information
Corporate Office Address:
United Airlines, Inc.
233 South Wacker Drive
Chicago, Illinois 60606
United States
Other Info (opening hours):
Mailing
Address:
PO Box 06649
Chicago, IL 60606-0649
Technical Support
900 Grand Plaza Dr.
Houston, TX 77067-4323
US Department of Transportation
1200 New Jersey Ave., S.E.
Washington, DC 20590
United Refunds
P.O. Box 4607,
Dept. NHCRF,
Houston TX 77253-3046
Summary of United Airlines Customer Service Calls
5.5K TOTAL
CALLS
10:35 AVG CALL
DURATION
12% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call United Airlines Customer Service?
Request for Information Question:
- 2h ago “How to pay with pointsPolon”
- 1d ago “Question about how to use a credit”
- 9d ago “Id question and dying family member”
Return/ Replace Question:
- 3d ago “Changing Flight fee”
- 5d ago “Change flight”
- 18d ago “Flight change”
Activation/ Cancellation Question:
- 9d ago “Cancel”
- 13d ago “Cancelling trip because of death in family”
- 13d ago “Cancellation”
Refund Question:
- 6d ago “Because they have to refund me lot off money”
- 6d ago “Refund inquiringl”
- 6d ago “Refund for laggage”
Product/ Service Question:
- 8d ago “Book a reservation”
- 14d ago “Delayed flight and connection”
- 28d ago “I was delayed four days in Manchester because of being put on standby (ticket was purchased in January). They haven't reimbursed the $400 of hotels and food and have not compensated me.”
Payments and Charges Question:
- 18d ago “Reimbursement”
- 22d ago “Wrong charge”
- 2M ago “Billing error”
Shipping and Delivery Question:
- 28d ago “Did not receive confirmation email”
- 1M ago “I have not received my refund”
- 2M ago “I am traveling to Freetown, Sierra Leone. My three kids and I arrived at the Dulles Airport on Tuesday 30 August for a connecting flight to Brussels. There were mechanical problems with the flight and so we were issued new traveling dates for Thursda”
Account Question:
- 3M ago “Account issues”
- 3M ago “Mileage plus account”
- 5M ago “I want some type of compensation for my 7013 air miles, and my $477.19 cents in my United bank account. I'm almost 70 years old and cannot travel anymore. I have sent United letters, and received no answers, the same with your agents.”
Staff Question:
- 3M ago “Customer services”
- 4M ago “Complaint need manager”
- 5M ago “Service animal”
Cards Question:
- 3M ago “Try to book with my United credit card”
- 8M ago “Trying to book online And it keeps saying trouble saving your travelers into card please try again later.”
- 9M ago “Retiree Employee Card”
Website/ Application Question:
- 3M ago “Keep being thrown off web site”
- 9M ago “Application status”
- 9M ago “The eebsite wont let me book a flight with my credits”
Employment Question:
- 1M ago “Employment”
- 9M ago “W2 forms for taxes”
- 1Y ago “Hiring for job”
Other Question:
- 4h ago “Book seats”
- 18h ago “Need any proof of my emergency landing”
- 23h ago “Luggage”
About
United Airlines Pros and Cons
Pros: Kind and helpful flight attendants, Flight schedule, Non at the moment, I like other services, Very nice flight attendants
Cons: Terrible customer service, Lack of humane treatment, Did not deliver as promised, Worst customer service, Will seek other airlines
Summary
United Airlines is an airline that was founded in 1926 as Boeing Air Transport and it is supposed to be the latest US airline. United Airlines is a
member and a founder of Star Alliance. The company owns about 460 airplanes. It is headquartered in Chicago, Illinois. United Airlines flies to 210 destinations throughout the USA. Company's slogan is: "It is time to fly". The company has been under bankruptcy since 2002 till 2006. The company has a special program for frequent fliers called Mileage Plus in terms of which regular passengers are awarded with free miles.It was United Airlines planes that were hijacked by terrorists on the
September 11, 2001.
The quote we received from AA Customer Service:
United Airlines is committed to creating the world’s best airline, and is actively seeking feedback from our customers. So far this year, we have improved our on-time performance and canceled 30,000 fewer flights, and made significant investments in our inflight meal and snack service, first and economy-class seats, inflight entertainment and technology. In the next 12 months, customers will continue to see us roll out
positive changes based on the robust dialogue we launched on UnitedAirtime.com and other feedback channels.
United Airlines is ranked 65 out of 274 in Airlines and Air Transport category
Area Served
USA, Canada, Asia, Europe
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