General Inquiries
1-225-295-3307
Blue Cross and Blue Shield of Louisiana
5525 Reitz Avenue
Baton Rouge, LA 70809-3802
FEP Service
P.O. Box 98028
Baton Rouge, LA 70898
Precertification
Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.
Have a question or need help with a service?
Send a secure message
Are you a member? Please log in to your account to send us a message. For general questions about enrollment, you can email us.
Call us
Healthy Blue Member Services
1-844-521-6941 (TTY 711) Monday through Friday, 7 a.m. to 7 p.m.
Mental Health and Substance Use Services
1-844-227-8350 (TTY 711) Monday through Friday, 7 a.m. to 7 p.m.
Applied Behavioral Analysis Services (ABA)
1-844-406-2389 (TTY 711) Monday through Friday, 8 a.m. to 5 p.m. Or you can email us at .
Speak with a nurse
Call our 24/7 NurseLine for answers to your medical questions. Fast, free medical advice from a nurse or doctor, day or night, even on holidays, in more than 170 languages. Call us at 1-866-864-2544 (TTY 711).
Have a question?
Check our frequently asked questions. We've answered the most common questions about Healthy Louisiana and Healthy Blue. You may want to save yourself time by looking to see if your answer is there.
Help with enrollment
Medicaid and LaCHIP
1-855-229-6848 (TTY 1-855-526-3346)
- Request for Disenrollment
For members who have been reassigned to a new MCO by the Louisiana Department of Health effective January 1, 2023, authorizations are being
shared and will be loaded into our systems by the six MCOs (Aetna, Amerihealth Caritas, Healthy Blue, Humana, Louisiana Healthcare Connections and United Healthcare) that cover the time frame of January 1, 2023, or after. If you chose to resubmit to the updated MCO, please do so per current prior authorization guidelines. Healthy Blue is closely monitoring COVID-19 developments and how the novel coronavirus impacts our customers and provider
partners.Membership reassignment
COVID-19 information
The Availity Portal offers healthcare professionals free access to real-time information and instant responses in a consistent format regardless of the payer. Request authorizationsAvaility access
At Availity, you can:
Submit claims
Confirm eligibility
Don’t have an Availity account?
Receive email from Healthy Blue
Healthy Blue is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.
Register today for the Exploring the Intersection of Race and Disability forum hosted for providers on September 21, 2022. We believe that continuing the discussion we started at our June 2022
event to deepen the conversation about the disability experience for people of color is critically important. Healthy Blue is committed to making
healthcare simpler and reducing health disparities. Open discussion about the disability experience for people of color and reducing implicit bias for those in healthcare is critical to improving the health and well-being of the communities in which we live and serve — all Americans. At Healthy Blue, we are committed to addressing racism in our society through open discussions about trauma, injustice, and inequality. These conversations are critical to improving the wellbeing of all Americans and the communities in which we live and serve.Medicaid updates
Medicare Advantage - Register Today: Continuing to Explore the Intersection of Race and Disability
Register today: Exploring the intersection of race and disability
Join us in talking about racism and its impact on health
Provider notification of member reassignment
Effective beginning with Healthy Blue’s fourth quarter 2021 enrollee reassignment cycle, member lists will be available via Healthy Blue’s secure provider website and will no longer be distributed via email.
- Provider notification of member reassignment
Changes to durable medical equipment, pediatric day health care, home health, rehabilitation and personal care services, pharmacy and other services requiring prior authorization due to Hurricane Ida (Sept.13, 2021)
On August 26, 2021, Governor John Bel Edwards declared a state of emergency ahead of Hurricane Ida, as significant impact to the state was expected. These policy changes are effective August 27, 2021, and are applicable for the listed parishes only.
- Changes to durable medical equipment, pediatric day health care, home health, rehabilitation and personal care services, pharmacy and other services requiring prior authorization due to Hurricane Ida (Sept.13, 2021)
Louisiana Department of Health (LDH) communications
Featured resources
Pharmacy information
Search for up-to-date drug information, including hundreds of brand-name and generic medications.
Maternal child services
When it comes to our pregnant members, we are committed to keeping both mom and baby healthy. That’s why we encourage all our moms-to-be to take part in our New Baby, New LifeSM program, a comprehensive, proactive case management and care coordination program for all expectant mothers and their newborns.
Behavioral health provider
We work collaboratively with hospitals, group practices, and independent behavioral healthcare providers, community and government agencies, human service districts, and other resources to successfully meet the needs of members with mental health, substance use, and intellectual and developmental disabilities.
NCQA health plan accreditations
Provider tools & resources
- Log in to Availity
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Provider Manuals and Guides
- Referrals
- Forms
- Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)
Interested in becoming a provider in our network?
We look forward to working with you to provide quality services to our members.