The Blue Cross and Blue Shield Service Benefit Plan, also known as the BCBS Federal Employee Program® (BCBS FEP®), has been part of the Federal Employees Health Benefits Program (FEHBP) since its inception in 1960. It covers about 5.5 million federal employees, retirees and their families out of the nearly 8 million people who receive their benefits through the FEHBP.
The Blue Cross Blue Shield Association negotiates annually with the U.S. Office of Personnel Management (OPM) to determine the benefits and premiums for the Blue Cross and Blue Shield Service Benefit Plan. The 35 local member companies of the Blue Cross Blue Shield Association are the primary points of contact for Service Benefit Plan members. Those Plans, including Regence, are responsible for processing claims and providing customer service to BCBS FEP members.
Claims are processed according to the benefits, rules, guidelines and regulations of the federal government, which supersede state laws. Blue Cross and/or Blue Shield Plans offer three coverage options: Basic Option, Standard Option and FEP Blue Focus.
Identifying members
All FEP member numbers start with the letter "R", followed by eight numerical digits. Note: On the provider remittance advice, the member number shows as an "8" rather than "R".
The enrollment code on member ID cards indicates the coverage type. View sample member ID cards.
Pre-authorization
Both the Basic and Standard Option plans require that some services and supplies be pre-authorized. The Blue Focus plan has specific prior-approval requirements.
View the lists:
- FEP Blue Focus
FEP Basic and Standard
Submit pre-authorization requests via Availity Essentials.
The Blue Cross and Blue Shield Federal Employee Program (FEP) provides health insurance to the federal employee workforce. If you are an FEP member, or are looking for more information about their plans, visit FEPblue.org.
You can use the FEP website to:
- Access benefit information and a variety of self-service tools, including secure member messaging
- Enroll in incentive & wellness programs and earn rewards via MyBlue Account
- Take advantage of numerous discount programs
- Order an ID card
- View and/or print Explanations of Benefits (EOB)
- Download the current Service Benefit Plan Brochure or order a printed copy
- View or create a provider directory
Blue Cross Vermont FEP Contact Information
| 24/7 Nurse Hotline | (888) 258-3432 |
| Blue Cross Vermont Customer Service | Phone: (800) 328-0365 Email: |
| Pharmacy Customer Service | (800) 624-7890 |
| Mail Order Customer Service | (800) 262-7890 |
| Blue Cross Vermont FEP Account Representative | |
| Office of Personnel Management for Retirees | Phone: (888) 767-6738 Email: |
What's Happening This Month?
Get a complimentary wellness calendar from Blue Cross NC.
Renewing Health 2022
Agency Benefits Officers
We have a suite of programs, designed to meet the needs of your workforce.
Resources for ABOs ❯
Finding the Services & Support You Need
Doctors & Providers ● Preventive Care ● Claims & Records ● Incentives & Discounts
Visit FEPBlue.org ❯
Manage Your Health, Better Your Life
If you have questions about your health or a condition that requires special care, we can help.
The Healthy Endeavors Program
With Healthy Endeavors, you can talk with a trained nurse health coach and get helpful information about your health delivered right to your door, and there's no extra cost to you. Plus, there's no obligation – you can leave the program at any time.
Call a Nurse Health Coach at: 1-888-392-3506 | Monday - Friday, 8:00 a.m. - 5:00 p.m. EST.
You could be eligible if you have any of these health concerns:
- Asthma
- Diabetes
- Heart disease
- Medication issues
- Obesity
- Tobacco use
- COPD (Chronic Obstructive Pulmonary Disease)
Back to Programs
Case Management Program
If you’ve been diagnosed with a complex health condition, our nurse case managers can teach you about your condition, give you reading materials to learn more, coordinate your care with your doctor, and help create a preventive care plan for healthier living. There's no extra cost to you.
Call a Nurse Case Manager at: 1-888-234-2415 | Monday - Friday, 8 a.m. - 5 p.m. EST.
You may be eligible if you have any of these health concerns:
- Cancer
- Complex rehabilitation needs
- Depression, bipolar disorder or schizophrenia
- Eating Disorders
- GI / Stomach / Bowel Surgery
- Head or spinal cord injuries
- High-risk pregnancy, premature births
- Organ Transplant
- Orthopedic Surgery
- Stroke
- Trauma
- Vascular / Heart Surgery
Back to Programs
Wellframe Mobile Health Checklist and Messaging*
Blue Cross NC is pleased to offer a free mobile application for your smartphone and tablet that connects you to a confidential and supportive health care team when it's most convenient for you.
Want to know more?
Call the Federal Employee Customer Service line at 1-800-222-4739 and a representative will be happy to assist you.
*Wellframe is only available for certain health conditions.
Motivation, Advice and Support
When you need a little extra help managing your health, your Wellframe care team is ready:
- Connect to a licensed nurse, pharmacist or social worker
- Get personalized daily care plans
- Set up notifications to help you remember appointments and medications
- Learn about your health through clinically approved articles and videos
Health Checklist
Wellframe will send a short list of tasks, based on your particular condition, to your mobile device each day:
- See a summary of your progress and keep track of it over time
- Receive encouragement and support through secure in-app messaging (your personal information is safe in this HIPAA-compliant application)
Your personal checklist is designed to help you stay on track with your condition care plan.
Back to Programs
Medication Therapy Management (MTM)
Blue Cross NC provides MTM to members with a Service Benefit Plan. MTM covers a broad range of health care services from clinical pharmacists who can help you identify, prevent and resolve any medication-related problems.
Call 1-984-364-3798 to get one-on-one counseling from a clinical pharmacist.
Medication-related problems may include:
- Drug use for non-medical purposes
- Improper drug selection
- Doses too high or too low
- Adverse drug reactions or side effects
- Drug interactions
- Failure to receive medications
Back to Programs
Member Resources
Help & Customer Service
Whether it's a question about health insurance, a chronic condition or something else, we'll connect you with someone who has the answers.
FEP Directory
Pre-Approvals for Medical & Mental Health Services
Some procedures and medications require pre-approval from Blue Cross NC. Work with your provider to lower your health care costs and avoid unwanted surprises later.
Pre-Approval Guide
Member Forms, Printables & Resources
We have newsletters, articles, videos and other great resources to help you better understand your health plan and your health.
FEP Resources Menu